Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

MALAYSIA EDWARDS

Paterson,USA

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

9
9
years of professional experience

Work History

Sales Associate

Old Navy
07.2024 - Current
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Delivered exceptional customer service, enhancing client satisfaction and loyalty.
  • Trained new employees on product knowledge and sales techniques, fostering team development.
  • Resolved customer inquiries and complaints promptly, maintaining positive store reputation.
  • Analyzed sales data to identify trends, aiding in strategic decision-making for promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Manager

Walgreens
04.2022 - 07.2023
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Created training modules and documentation to train staff.

Lead Sales Associate

Burlington Coat Factory Distribution Center
01.2019 - 11.2021
  • Processed payments and returned receipts, cash, coin and cards to customers.
  • Organized sales floor to keep products and displays presentable and in sellable condition.
  • Checked store shelves and restocked products from inventory in back room.
  • Assisted staff with selling process to meet and exceed individual and company sales goals.
  • Utilized selling behaviors to identify and solve customer needs.
  • Shared product knowledge to suggest merchandise and services to customers.
  • Led sales team to consistently deliver customer service, generating maximum sales potential.
  • Monitored performance of sales team and implemented improved methods to close gaps.

Activities Assistant

Barnett Subacute
09.2018 - 05.2020

  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Assisted clients with maintaining good personal hygiene.
  • Supported clients in moving between beds and wheelchairs.
  • Built strong and trusting rapport with clients and loved ones.

Cashier

Wendys Restaurant
03.2016 - 08.2018
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Helped with purchases and signed customers up for rewards program.

Education

High School Diploma - undefined

New Jersey Youth Corps
Paterson, NJ
09.2019

Skills

  • Business Development
  • Operations Management
  • Project Management
  • Strategic Planning
  • Team Leadership
  • Performance Management
  • Staff Management
  • Customer Service
  • Teamwork and collaboration
  • Customer service
  • Multi-tasking strength

Timeline

Sales Associate

Old Navy
07.2024 - Current

Manager

Walgreens
04.2022 - 07.2023

Lead Sales Associate

Burlington Coat Factory Distribution Center
01.2019 - 11.2021

Activities Assistant

Barnett Subacute
09.2018 - 05.2020

Cashier

Wendys Restaurant
03.2016 - 08.2018

High School Diploma - undefined

New Jersey Youth Corps

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