Malaysia Forster
Washington,DC
Summary
Dynamic security professional with extensive experience at Allied Universal, specializing in special event security and data confidentiality. Proven track record of enhancing security operations and cultivating strong partnerships with law enforcement agencies. Skilled in implementing comprehensive security procedures that prioritize safety while maintaining a welcoming atmosphere and ensuring exceptional service delivery. Committed to upholding the highest standards of security and customer care in every environment.
Overview
3
3
years of professional experience
Work History
Security
Allied Universal
Washington, DC
10.2024 - 08.2025
- Contacted police directly in cases of urgent security issues.
- Ensured compliance with organizational policies regarding information security.
- Identified areas for improvement in security operations and procedures.
- Answer phones
- Safeguarded all entry points within the building.
- Controlled access to restricted areas using security protocols.
- Ensured efficiency and quality of security operations.
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest experience.
- Collaborated with servers to communicate guest needs and enhance service efficiency.
Host
Cuba Libre Rum and Bar
Washington, DC
06.2022 - 05.2024
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Demonstrated excellent multitask abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Answered phone calls to take reservations and address guest questions and concerns.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Built positive relationships with regulars to ensure their loyalty to the establishment.
- Conversed with members and guests in outgoing and friendly manner.
- Presented positive first impression of establishment’s high standards by delivering exceptional service.
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
- Trained new staff members on proper hosting etiquette and procedures.
- Greeted patrons and coordinated table assignments to meet party preferences and requests.
- Helped FOH team members, maintaining positive working relationships.
- Monitored restaurant activity to determine seating and dining flow.
Education
Business Management
University of Phoenix
Tempe, AZHigh School Diploma - undefined
Anacostia Senior High School
Washington, DC06.2017
Skills
- Special Event Security
- Security Procedure Implementation
- Data Security and Confidentiality
- Security Authority Liaising
- Monitoring security
- Security training
- Customer service
- Multitasking proficiency
- Effective time management
- Team collaboration
- Adaptable to change
- Team player mentality
- Detail-oriented
- POS software
- Staff coordination
- Guest relations
LANGUAGES
English - Advanced
Spanish - Bilingual
Father is From Panama
Timeline
Security
Allied Universal
10.2024 - 08.2025
Host
Cuba Libre Rum and Bar
06.2022 - 05.2024
High School Diploma - undefined
Anacostia Senior High School
Business Management
University of Phoenix