Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malaysia Hughes

Daytona Beach,FL

Summary

  • Professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
  • Customer service professional with solid foundation in delivering top-notch service in dynamic and busy settings. Proven ability to handle multiple tasks efficiently while maintaining attention to detail and quality. Known for strong teamwork and adaptability, ensuring smooth operations and satisfied customers.
  • Driven hostess with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Absolute Health Professionals
05.2024 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
  • Documented patient information and care activities in electronic health record.

Host

Longhorn Steakhouse
06.2021 - Current
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

To Go Server

Longhorn Steakhouse
06.2021 - Current
  • Washed hands regularly throughout shift to comply with safety and sanitation protocol.
  • Streamlined order assembly by effectively organizing completed dishes and coordinating with kitchen staff during peak hours of operation.
  • Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
  • Processed customer payments and balanced cash drawers.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.

Education

High School Diploma -

Seabreeze High School
Daytona Beach, Fl
05-2024

Skills

  • Good communication
  • Empathy
  • Operating medical equipment
  • Administering medication
  • Performing basic medical procedures (eg, phlebotomy, EKGs, wound care)
  • Proficiency in using electronic medical records\
  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Team player mentality
  • Strong multitasking
  • Sense of urgency
  • Quick Learner
  • Adaptable mindset

Certification

  • EKG Technician Certification (CET) - National Healthcareer Association.
  • Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.

Timeline

Patient Care Technician

Absolute Health Professionals
05.2024 - Current

Host

Longhorn Steakhouse
06.2021 - Current

To Go Server

Longhorn Steakhouse
06.2021 - Current

High School Diploma -

Seabreeze High School

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Malaysia Hughes