Malaysia Hunter
Yeadon,PA
Summary
Knowledgeable Manager with over 8 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Center Manager
CSL Plasma
Yeadon, PA
08.2023 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Maintained accurate records of all customer interactions using CRM software systems.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Managed daily operations of the call center including scheduling, staffing, and performance management of employees.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed data from various sources to measure the effectiveness of customer service initiatives.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations relating to customer service operations.
- Provided feedback to team members on their individual performance and assisted them in achieving goals set by the organization.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Motivated and led team members to work together to achieve targets.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored team performance against established metrics to identify areas of improvement and develop plans for implementation.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted regular meetings with staff to address any issues or concerns regarding their work environment or job duties.
Center Supervisor
CSL Plasma
Westland, MI
11.2020 - 08.2023
- In the absence of the center manager, overall authority over center operations production goals, monitoring net yields, and implement improvement plans as required.
- Meet daily, weekly, and monthly deadlines and maintain operational records.
- Ensure efficient donor flow throughout the center.
- In Collaboration with center manager, ensure excellent customer service by all staff. provide a model of good customer service to employees. Communicate openly with customers, and effectively resolves complaints or concerns.
- Maintain clean efficient work environment, and ensure center has sufficient operating, supplies.
- In collaboration with center management, conduct recruitment, training, and development.
- Maintain confidentiality of all personnel, donor and center information.
- Independently determine center labor usage to meet business needs. Support meeting the established center production goals.
- Support all marketing and advertising to ensure effectively executing programs for desired results.
Education
Certificate - Medical Assistant
Everest Institute
Dearborn, MI11-2015
High School Diploma -
Highland Park Community
Highland Park, MI06-2012
Skills
- Regulatory Standards
- Financial Reporting
- Operations Oversight
- Staff Hiring
- Compliance Monitoring
- Operations Management
- Staffing
- Department Oversight
- Quality Assurance
- Customer Service Management
- Schedule Management
- Inventory Management
- Employee Development
- KPI Tracking
- Performance Improvement
- Data Management
- Staff Development
- Inventory Control
- Performance Evaluation and Monitoring
- Employee Reviews
- Teamwork and Collaboration
- Employee Relations
- Customer Service
- Budget Control
- Recruitment
- Training Management
- Delegation
- Assignment Delegation
- Business Management
- Management Team Building
- Human Resources
- Staff Scheduling
- Inventory Tracking and Management
- Employee Scheduling
- Marketing Strategies
- Payroll Administration and Timekeeping
Affiliations
- Traveling Trainer in all areas of company
Languages
Arabic
Limited
English
Full Professional
Spanish
Limited
Accomplishments
- Making A Difference Award
- State Phlebotomy Success Rate Percentage
Certification
- CPR/First AID/AED - 2022
- OSHA - 2014
- HIPAA - 2014
Timeline
Assistant Center Manager
CSL Plasma
08.2023 - Current
Center Supervisor
CSL Plasma
11.2020 - 08.2023
Certificate - Medical Assistant
Everest Institute
High School Diploma -
Highland Park Community
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