Malaysia Johnson
Baton Rouge,Louisiana
Summary
Reliable worker with strong mechanical attitude and a willingness to learn. Self-motivated Sales Representative with excellent verbal and written communication skills and strong computer and customer service experience. Talented Manager with excellent issue and conflict resolution skills and more than 7+ years of experience. Highly effective and knowledgeable in providing outstanding guest satisfaction. Highly skilled in Multi-tasking and well-known for creating positive environments where employees can thrive and succeed. Pursuing a long term career where hard work and dedication will be highly valued. Continually maintains a positive attitude while interacting with demanding clients and customers. Serves as the primary point of contact for both in-house and external phone and website queries. Highly Knowledgeable about security service, automotive parts, and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
14
14
years of professional experience
Work History
Lab Worker
Rounsaville Industrial Contractor
Port Allen
08.2026 - 10.2026
- Prepared lab materials and work areas before testing and cleanup activities.
- Maintained equipment and supplies to support steady daily lab operations.
- Followed established procedures while handling samples, tools, and worksite materials.
- Recorded observations and results clearly for review by supervisors and team members.
- Collect grain samples through east or west probe using standardized procedures.
- Evaluate grain for moisture content, test weight per bushel, damaged kernels.
- Enter each trucking company and customer information through the grain management system.
Expert Parts Sales Manager Driver
Autozone
Baton Rouge, USA
02.2023 - 10.2026
- Assist customers with selecting the correct automotive parts based on vehicle specifications
- Provide knowledgeable recommendations and explain product features clearly.
- Operate POS system and Maintain organized inventory and stock shelves as needed
- Deliver consistent, high customer service in a fast-paced retail store.
- Provides WOW! Customer Service.
- Drives delivery vehicle to transport parts to commercial customers, including the loading and unloading of parts.
- Picks up returns, cores and parts from nearby stores or outside vendors.
- Maintains a safe driving and working environment.
- Assist customers in the store between deliveries
- Follows all company policies, procedures, dress code and management direction, including all fleet and safety policies
- Handle cash and charge transactions per company policy
- Maintain product knowledge and current promotions through AutoZone systems and information resources
- Strong team player
- Strong written and verbal communication skills
- Fast learner
- Working night shift
- Customer service
- Strategic planning
- Opening and closing procedures
- Training and development
- Accurate money handling
- Inventory management
- Excellent customer service skills
- Hourly shift management
- POS systems
- Bank deposit, proceeds
- Merchandising
- Store displays
Security Guard
Weiser Security Services
Baton Rouge, USA
04.2022 - 01.2023
- Protect the interests of the client within the limits of the facility and to protect the lives and property of employees and visitors.
- Observe and report signs of crime or disorder and investigate disturbances.
- Prepare reports on a daily basis as trained and turn them into the proper contacts.
- Complete patrols as required by post orders.
- Monitor and control access to property as required by post orders.
- Notify proper authorities in all cases of emergencies as outlined in the post orders.
- Report all violations of company policy and local and federal laws as stated in the Employee Handbook.
Screening Technician/Unit Clerk
Core Occupational Medicine
Baton Rouge, USA
11.2020 - 12.2021
- Adheres to all CORE, LLC policies and procedures.
- Adheres to departmental Quality Assurance procedures.
- Performs screenings by providing questionnaires and taking temperature readings.
- Completes clerical data entry as required.
- Must Work independently Demonstrate: organizational skills, efficiency in all task and attention to detail Must read, write, and comprehend medical information.
- Ability to effectively present information, both verbal and written.
- Demonstrated ability to use computer and telephone.
- Knowledge of current diagnostic tests, their functions, and normal results.
- Has consistently demonstrated service-oriented performance. Ensuring patient records are filled out and accurate.
- Following security measures to ensure patients' information is safe and confidential.
- Managing discharge documents, patient health history forms, admission and discharge documents and other paperwork.
- Completing receptionist duties, such as sending emails, answering phone calls, ordering supplies, scheduling appointments.
Automotive Service Consultant
Walmart Super-center
Baton Rouge, USA
03.2017 - 11.2020
- Tested vehicles and their components and systems.
- Operated vehicles into oil bay.
- Communicated effectively with customers on future problems and repairs that might need to be addressed.
- Reviewed work orders and discussed them with supervisors.
- Inflated tires on a test machine and adjusted controls to simulate road conditions.
- Diagnosed computer and electrical failure with appropriate testing equipment.
- Maintained vehicle records by recording and filing all service and repairs.
- Managed the front counter, including answering the phone and opening and closing the shop.
Assistant Manager
Cracker Barrel Gas Station
Baton Rouge, USA
10.2014 - 12.2016
- Promoted from Team Leader to Assistant Manager within 6 months.
- Encouraged the sales staff to cross-sell complementary products and services to customers.
- Handled scheduling duties to ensure that the restaurant was properly staffed at all times.
- Interacted with customers as they entered the store to determine what their needs were.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Monitored security and handled incidents in a calm and professional manner.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Counted cash drawers and made bank deposits.
- Reordered inventory when it dropped below predetermined levels.
- Examined merchandise to verify that it was correctly priced and displayed.
- Planned budgets and authorized payments and merchandise returns.
- Organized private mailbox system using mailbox manager software.
- Reported to the district manager regarding all store and staff issues.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Conducted store inventories once per quarter.
Sales Associate Cashier
Hair Crown Beauty Supply
Baton Rouge, USA
03.2013 - 10.2014
- Created attractive displays to promote items.
- Monitored security and handled incidents in a calm and professional manner.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Verified that all customers received receipts for their purchases.
- Communicated clear expectations and goals to each team member.
- Worked with the management team to implement the proper division of responsibilities.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Answered customer telephone calls promptly and in an appropriate manner.
Education
Associate Of Applied Science, Business Degree -
Baton Rouge Community College
Baton Rouge, LA01-2026
High School Diploma -
Northdale Magnet High School
Baton Rouge, LA05-2014
Skills
- Troubleshooting expert
- Automotive Parts Expert
- Good judgment
- Good communication skills
- Hand/power tools
- Computer skills
- Customer relationship building
- Data analysis tools
- Equipment problem resolution
- Strong team player
- Fast learner
- Working night shift
- Customer service
- Strategic planning
- Opening and closing procedures
- Training and development
- Accurate money handling
- Inventory management
- Excellent customer service skills
- Hourly shift management
- POS systems
- Bank deposit, proceeds
- Merchandising
- Store displays
- Merchandising understanding
- Product knowledge
- Flexible schedule
- Multi-tasking strength
- High energy
- Relationship building
- Active listening skills
- Credit card transactions
- Retail sales
- Stocking
- Cash handling
- Appointment scheduling
- Security
- Clerical skills
- Medical terminology
- Organization
- Problem solving
- Data Entry
- Patient care
- Phone calls
- Independence
- Shipment processing
BUSINESS
- House Of Units LLC
- Baton Rouge, LA
- Custom Wig Maker
- 2022-02-01, ACTIVE
Timeline
Lab Worker
Rounsaville Industrial Contractor
08.2026 - 10.2026
Expert Parts Sales Manager Driver
Autozone
02.2023 - 10.2026
Security Guard
Weiser Security Services
04.2022 - 01.2023
Screening Technician/Unit Clerk
Core Occupational Medicine
11.2020 - 12.2021
Automotive Service Consultant
Walmart Super-center
03.2017 - 11.2020
Assistant Manager
Cracker Barrel Gas Station
10.2014 - 12.2016
Sales Associate Cashier
Hair Crown Beauty Supply
03.2013 - 10.2014
Associate Of Applied Science, Business Degree -
Baton Rouge Community College
High School Diploma -
Northdale Magnet High School