Malaysia London
Savannah,GA
Summary
Resourceful and dedicated student with excellent
analytical skills and a demonstrated commitment to providing great customer service. Strong organizational abilities with proven successes in managing multiple projects and volunteering events. Excelled in roles requiring excellent communication and critical thinking, significantly enhancing team productivity and customer satisfaction. Skilled in both leadership and hands-on operational tasks, demonstrating a unique blend of decision-making and motivated teamwork.
Overview
3
3
years of professional experience
Work History
FC Associate
Amazon
Pooler, GA
07.2024 - Current
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Shift Leader
Wendy’s
Savannah, GA
01.2023 - 07.2024
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Trained new crew members in their area of responsibility.
Front of House Employee
Chick-fil-A
Savannah, GA
06.2022 - 12.2022
- Helped guests at tables when in need of assistance.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
Server
Carrabba's Restaurant
Savannah, GA
01.2022 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Shift Leader
Krystals Resturant
Savannah, GA
05.2021 - 12.2021
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Biology -
Georgia Southern University
Statesboro, GASavannah Early College High School
Savannah, GA05.2023
Biology -
Savannah State University
Savannah, GA05.2023
Skills
- Warehouse Safety
- Packing Efficiency
- Loading and unloading
- Order Picking
- Time Management
- Decision-Making
- Critical Thinking
- Motivated Team Player
- Heavy Lifting
- Excellent Communication
Timeline
FC Associate
Amazon
07.2024 - Current
Shift Leader
Wendy’s
01.2023 - 07.2024
Front of House Employee
Chick-fil-A
06.2022 - 12.2022
Server
Carrabba's Restaurant
01.2022 - 06.2022
Shift Leader
Krystals Resturant
05.2021 - 12.2021
Biology -
Georgia Southern University
Savannah Early College High School
Biology -
Savannah State University