Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malaysia Martin

Wyoming

Summary

Experienced call center quality analyst who exhibits is a professional demeanor an excellent communication and interpersonal skills. Being a committed team player wanting to be a part of a renowned organization to contribute towards the growth of the organization based on my expertise into further my personal capability of the new exposure within the structure framework of the organization.

Overview

13
13
years of professional experience

Work History

Production Worker

Reyes Coca Cola Bottling
03.2022 - 02.2025
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Played key role in achieving production targets, consistently meeting daily quotas.
  • Responded promptly to equipment malfunctions, minimizing disruptions to production.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Performed general equipment maintenance and repair to minimize downtime.

Front desk receptionist

Wyndham Garden Hotel
08.2021 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Customer service Rep- Grand Rapids

Fifth Third Bank
01.2020 - 03.2021
  • Going over accounts
  • Taking mortgage payments
  • Going over charges and fees
  • Setting up accounts
  • Giving basic account knowledge

Production assistant

Packaging Corp of America
06.2019 - 12.2019
  • Operate machinery used in the production process, or assist machine operators
  • Observe equipment operations so that malfunctions can be detected and notify operators of any malfunctions
  • Lift raw materials, finished products, and packed items, manually
  • Place products equipment or on work surface for further processing, inspecting, or wrapping
  • Count finished products to determine if products orders are complete

Supervisor and mentor

Teleperformance
04.2014 - 06.2018
  • Confer with customer by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that the appropriate changes were made to solve customers’ problems
  • Answer telephones and give information to callers, or transfer calls to appropriate individuals
  • Provide services to customers such as placement or account information
  • Supervised other clerical staff and provided training to new staff
  • Trained and assistant staff with computer usage

Medpass and Care Aid (dementia unit)

Holland Home
12.2011 - 07.2014
  • Administer bedside or personal care, such as ambulation and personal hygiene assistance
  • Prepare and maintain records of clients progress and services performed, reporting changes in client condition to manager or supervisor
  • Perform healthcare-related task, as monitoring vital signs and medication, under the direction of med sheets and forms
  • Participate in case reviews, consulting with the team caring for the client, to evaluate the client’s needs and plan for continuing services
  • Performing house care duties, such as cleaning, and washing clothes
  • Caring for individuals or families during periods of diagnosis of dementia, providing personal care, and help in adjusting to new lifestyles

Education

Diploma - Design Management

Grand Rapids Community College
Grand Rapids, MI

High School Diploma -

Ottawa Hills High School
Grand Rapids, MI
01.2011

Skills

  • Active listening
  • Writing
  • Reading Comprehension
  • Customer and Personal Service
  • Time Management
  • Speaking
  • Coordination
  • Active Learning
  • Persuasion
  • Complex Problem Solving
  • Telecommunications
  • Learning Strategies
  • Management of Material Resources
  • Medicine
  • Instructing
  • Design
  • System Evaluation
  • Operation and Control
  • Sales and Marketing
  • Education and Training
  • Operation Monitoring

Timeline

Production Worker

Reyes Coca Cola Bottling
03.2022 - 02.2025

Front desk receptionist

Wyndham Garden Hotel
08.2021 - 04.2022

Customer service Rep- Grand Rapids

Fifth Third Bank
01.2020 - 03.2021

Production assistant

Packaging Corp of America
06.2019 - 12.2019

Supervisor and mentor

Teleperformance
04.2014 - 06.2018

Medpass and Care Aid (dementia unit)

Holland Home
12.2011 - 07.2014

Diploma - Design Management

Grand Rapids Community College

High School Diploma -

Ottawa Hills High School

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Malaysia Martin