Malaysia Nash
Summary
Proven track record in enhancing operational efficiency at UAMS Women's Health Center through expert coordination and HIPAA-compliant practices. Demonstrates exceptional organization and customer service expertise, significantly improving patient care and satisfaction. Skilled in insurance billing and appointment scheduling, contributing to a seamless patient experience.
Overview
4
4
years of professional experience
Work History
Access Coordinator
UAMS Women's Health Center
02.2024 - Current
- Conducts pre-registration as needed, inputs and/or updates accurate patient information.
- Conducts insurance verification and benefits explanation by running eligibility on patients.
- Coordinated medical records management, ensuring timely and accurate documentation for effective patient care.
- Schedules, reschedules, and coordinates appointments using EPIC systems by performing visit notifications of patients.
- Assisted in the development of access policies and procedures, improving overall operational efficiency.
Call Center Representative
TTEC
05.2022 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Pharmacy Technician
UAMS Medical Center
01.2021 - 03.2022
-
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information.
Education
High School Diploma -
Hall High School
Little Rock, AR05-2017
Skills
- HIPAA Compliance
- Decision-making capabilities
- Customer service expertise
- Exceptional organization
- Medical Terminology Familiarity
- Multitasking and Organization
- Team Collaboration
- Insurance Billing
- Appointment Scheduling
Timeline
Access Coordinator
UAMS Women's Health Center
02.2024 - Current
Call Center Representative
TTEC
05.2022 - 01.2024
Pharmacy Technician
UAMS Medical Center
01.2021 - 03.2022
High School Diploma -
Hall High School
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