Summary
Overview
Work History
Education
Skills
Timeline
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Malaysia Triplett

D’Iberville,MS

Summary

Well-trained Assistant Restaurant Manager promoting 7 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Overview

11
11
years of professional experience

Work History

Assistant Restaurant Manager

Taco Bell
04.2022 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Member Service Representative

Orion
12.2020 - 04.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.

Teller

FSNB
09.2018 - 12.2020
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Assistant General Manager

Freddy's Frozen Custard & Steakburgers
07.2015 - 08.2018
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Carhop

Sonic
06.2013 - 06.2015
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Education

Associate of Arts - Pre-Nursing

Mississippi Gulf Coast Community College
Perkinston, MS
05.2025

Skills

  • Shift Management
  • Employee Scheduling
  • Food Safety Compliance
  • Staff Training and Development
  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Money Handling
  • Deposit and withdrawal management
  • Cash counting

Timeline

Assistant Restaurant Manager

Taco Bell
04.2022 - Current

Member Service Representative

Orion
12.2020 - 04.2022

Teller

FSNB
09.2018 - 12.2020

Assistant General Manager

Freddy's Frozen Custard & Steakburgers
07.2015 - 08.2018

Carhop

Sonic
06.2013 - 06.2015

Associate of Arts - Pre-Nursing

Mississippi Gulf Coast Community College

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Malaysia Triplett