Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Malaysia Trosclair

Baton Rouge

Summary

Professional with strong experience in fast-paced environments, prepared for the Lead Fulfillment Associate role. Proven ability to optimize workflows, maintain high standards, and ensure operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Trusted for reliability, effective communication, and problem-solving skills. Experienced with inventory management, order picking, and packing. Utilizes efficient organizational skills to maintain streamlined operations. Knowledge of safety protocols and quality control measures, contributing to consistent performance.

Overview

6
6
years of professional experience

Work History

FC Associate 1

Amazon
09.2024 - Current
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Operated pallet jacks to transport merchandise throughout facility.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Picked and packed order items.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Followed orders precisely for correct items, sizes and quantities.
  • Managed timely and effective replacement of damaged or missing products.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.

Child Welfare Specialist Assistant

Department of Children and Family Services
01.2023 - 09.2024
  • Advocated for the best interests of children during court proceedings, presenting clear recommendations based on thorough evaluations.
  • Improved child welfare outcomes by conducting thorough assessments and developing tailored case plans.
  • Ensured child safety through regular home visits, careful documentation, and ongoing communication with involved parties.
  • Enhanced family reunification rates through diligent monitoring and support of parent-child visitations.
  • Developed strong relationships with clients, fostering trust and rapport to better support their needs throughout the case process.
  • Coordinated closely with schools, medical providers, therapists, and other relevant professionals to ensure comprehensive support for children in care.

Online Personal Shopper

Walmart
01.2021 - 02.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Crew Member

McDonald's
07.2019 - 01.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

High School Diploma -

Scotlandville Magnet Highschool
Baton Rouge, LA
05-2021

Skills

  • Fulfillment safety
  • Packing efficiency
  • Loading and unloading
  • Barcode scanning
  • Time management
  • Quality control
  • Team collaboration
  • Workload prioritization
  • Safety compliance
  • Hand-eye coordination
  • Box building and packing
  • Customer service
  • Quick learner
  • Attention to detail
  • Critical thinking
  • Decision-making
  • Interpersonal skills
  • Heavy lifting
  • Staff training
  • Problem-solving
  • Customer engagement
  • Cleaning and sanitizing
  • Self-discipline
  • Flexible schedule
  • Integrity and honesty
  • Safety awareness
  • Verbal and written communication
  • Leadership qualities
  • Multitasking
  • Reliability
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Relationship building
  • Patience and empathy
  • Product picking

Languages

English
Full Professional

Timeline

FC Associate 1

Amazon
09.2024 - Current

Child Welfare Specialist Assistant

Department of Children and Family Services
01.2023 - 09.2024

Online Personal Shopper

Walmart
01.2021 - 02.2022

Crew Member

McDonald's
07.2019 - 01.2022

High School Diploma -

Scotlandville Magnet Highschool

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Malaysia Trosclair