MALAYSIA WILLIAMS
Mamaroneck
Summary
Resourceful legal assistant helps attorneys handle paperwork, interview clients and conduct research work specific to each case. Solid knowledge of legal matters and terminology paired with excellent computer competency and research skills. Thorough and detailed individual consistently achieves exceptional and measurable results. Currently pursuing degree in criminology. Eager to support legal team with research, documentation, and investigative skills.
Overview
5
5
years of professional experience
Work History
FRONT DESK RECEPTIONIST
Swim Tank
Mamaroneck, New York
09.2024 - 01.2026
- Optimized administrative processes, including document management and customer service, resulting in heightened office productivity and client satisfaction.
- Streamlined administrative workflows and enhanced customer service protocols, driving substantial improvements in office efficiency and client satisfaction levels.
- Provided exceptional first-point-of-contact support, creating a welcoming atmosphere and consistently exceeding guest expectations.
- Orchestrated seamless front desk operations, enhancing guest experiences and office efficiency through proactive problem-solving and innovative process improvements.
CITY CARRIER ASSISTANT
USPS
White Plains
08.2024 - 09.2024
- Delivered mail in diverse weather, ensuring timely distribution and high customer satisfaction.
- Efficiently sorted and organized mail, reducing errors and enhancing route productivity.
- Adapted to changing routes and schedules, maintaining high service standards and meeting deadlines.
- Implemented meticulous mail organization system, minimizing delivery errors and improving overall route productivity.
- Devised creative solutions for challenging delivery scenarios, ensuring uninterrupted service and maintaining high customer satisfaction levels.
FRONT DESK RECEPTIONIST
Dogtopia
New Rochelle, New York
06.2023 - 09.2023
- Generated monthly sales reports and analyzed customer feedback, aiding strategic decisions.
- Provided administrative support, including filing and scanning, boosting office efficiency.
- Maintained meticulous records and calendars, ensuring seamless scheduling for clients and staff while optimizing administrative processes.
- Prepared documents and correspondence with attention to detail and accuracy.
CUSTOMER SERVICE SUPERVISOR
Marshalls Department Store
Yonkers, New York
12.2020 - 04.2023
- Assisted in scheduling appointments and managing calendars for multiple clients efficiently.
- Prepared documents and correspondence with attention to detail and accuracy.
- Managed case files and documentation to ensure compliance with legal standards.
Education
Bachelor of Arts - Criminology, Law
John Jay College of Criminal Justice of The City University of New York
New York, NY05-2026
Skills
- Document review
- Client communication
- Data entry
- Case analysis
- File organization
- Microsoft office
- Legal terminology
- Confidentiality
Timeline
FRONT DESK RECEPTIONIST
Swim Tank
09.2024 - 01.2026
CITY CARRIER ASSISTANT
USPS
08.2024 - 09.2024
FRONT DESK RECEPTIONIST
Dogtopia
06.2023 - 09.2023
CUSTOMER SERVICE SUPERVISOR
Marshalls Department Store
12.2020 - 04.2023
Bachelor of Arts - Criminology, Law
John Jay College of Criminal Justice of The City University of New York