Malaysia T. Mapps
Davie,Florida
Summary
Motivated individual with excellent communication and interpersonal skills, seeking to gain valuable experience in a professional setting. Aiming to leverage strong organizational skills to efficiently complete tasks. Known for reliability and a strong work ethic, with the ability to quickly adapt to new tasks and environments.
Overview
5
5
years of professional experience
Work History
Pre-operative Analyst
Stryker
01.2024 - Current
- Segment and Plan Patient cases.
- Ensure the information of the scan matches the correct patient.
- Review and process CT scan data and convert those files into 3D bone models to develop custom pre-operative surgical plans.
Patient Access Representative
Cleveland Clinic
08.2023 - 01.2024
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
School Counselor
ASP Programs
03.2023 - 06.2023
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Encouraged leadership skills among students through team-building exercises and project-based learning opportunities.
Warehouse Associate
UPS Warehouse
11.2021 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and notified vend.
Office Assistant/Manager
MyCity Transportation
05.2019 - 04.2021
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Education
Bachelor of Science - Exercise Science and Health Promotions
Florida Atlantic University
Boca Raton, FL05.2024
High School Diploma -
Miramar High School
Miramar, FL06.2012
Skills
- Multitasking Abilities
- Interpersonal Communication
- Analytical Thinking
- Team Collaboration and Leadership
- Problem-Solving
- Excellent Communication
Timeline
Pre-operative Analyst
Stryker
01.2024 - Current
Patient Access Representative
Cleveland Clinic
08.2023 - 01.2024
School Counselor
ASP Programs
03.2023 - 06.2023
Warehouse Associate
UPS Warehouse
11.2021 - 01.2023
Office Assistant/Manager
MyCity Transportation
05.2019 - 04.2021
Bachelor of Science - Exercise Science and Health Promotions
Florida Atlantic University
High School Diploma -
Miramar High School