Summary
Work History
Education
Skills
Timeline
Generic

Malayssia King

Dallas,TX

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Work History

Manager on Duty

Ihop
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Monitored workflow to improve employee time management and increase productivity.

Server /Manager on Duty

IHOP
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Education

High School Diploma -

Hirschi High School
Wichita Falls, TX
05.2011

Skills

  • Customer service focus
  • Delegation capabilities
  • Sales and Marketing
  • Staff Training and Development
  • Policy Enforcement
  • Industry Awareness
  • Staff Management
  • Goal-Oriented
  • Training and mentoring
  • Inventory Oversight
  • Employee Motivation

Timeline

Manager on Duty

Ihop

Server /Manager on Duty

IHOP

High School Diploma -

Hirschi High School

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Malayssia King