MALBELYN RODRIGUEZ

• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Excellent communication skills, both verbal and written.
• Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
• Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
• Prepared and administered medications to patients as prescribed by optometrist.

• Scheduled cleanings and dental appointments for patients using appointment software.
• Answered and managed incoming calls and emails.
• Scheduled and confirmed patient appointments and consultations.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Interviewed patients to complete case histories and intake forms.
• Made patient reminder calls and followed up on missed appointments.
• Transmitted correspondence and medical records by mail, e-mail and fax.
• Completed insurance or other claim forms.
• Maintained medical records, technical library and correspondence files..
• Answered multi-line phone system and promptly transferred calls.
• Assisted with completion of forms or sign-in procedures.
• Scheduled appointments and maintained and updated appointment calendars.
• Received payments and recorded receipts for services.
• Maintained correspondence files to facilitate office operations.

• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Processed payments and handled exchanges, returns and refunds according to company policy.
• Created price tags and merchandise signs for new items.
• Trained employees on POS system functions for smooth front-end operations.
• Prepared staff work schedules and assigned specific duties.
• Completed point of sale opening and closing procedures by counting contents of registers and preparing daily bank or safe deposits.
• Used POS system to process sales and refund transactions.
• Reconciled and prepared bank deposits.
• Supervised others and provided on-the-job training.
• Accepted cash and credit card payments, issued receipts and provided change.

• Checked monthly sales and performance reports to support operations.

• Greeted customers and offered assistance for increased customer satisfaction.
• Used POS system and optical price scanner to identify price of goods and handle customer payments.
• Priced and displayed product signs to make customers aware of costs.
• Processed merchandise returns and exchanges.
• Computed and recorded totals of transactions.
• Helped customers locate merchandise.
• Counted cash drawers at beginning of shifts to verify correct amounts.
• Examined merchandise to identify items needing to be ordered or replenished.
• Prepared sales slips and sales contracts.
• Opened and closed cash registers, balanced cash drawers and made deposits.