Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Malcolm Allen

Norwich,CT

Summary

Proven Pipefitter at General Dynamics, adept in worksite safety and interpreting blueprints, enhanced system installations by following stringent safety protocols. At Mohegan Sun Casino, streamlined ticketing processes, boosting customer satisfaction. Demonstrates strong organizational skills and a commitment to efficiency, evidenced by improved yard workflow at Cross Sound Ferry.

Overview

10
10
years of professional experience

Work History

Pipefitter

General Dynamics
10.2023 - Current
  • Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems
  • Followed safe work practices, which included fall protection and personal protective equipment.
  • Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.

Ticket Agent

Mohegan Sun Casino
08.2017 - Current
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.

Quick Service Attendant

Foxwoods Resort and Casino
03.2016 - 09.2016
  • Ensured order accuracy by carefully reviewing and confirming customer orders.
  • Assisted in training new employees, sharing knowledge and best practices for optimal performance.
  • Adhered to safety guidelines and food handling procedures, reducing potential hazards within the workplace.
  • Supported management in enforcing company policies, leading by example when it came to punctuality and professionalism on the job site.

Yard Worker

Cross Sound Ferry
05.2014 - 09.2014
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Improved yard efficiency by organizing tools and equipment for easy access and optimal workflow.
  • Mowed lawns using self-propelled and riding mowers.

Education

Associates In Science - Criminal Justice

Three Rivers Community College
Norwich, CT
05.2020

High School Diploma - N/A

Norwich Free Academy
Norwich, CT
06.2015

Skills

  • Worksite safety
  • Pipe Measuring
  • Safety Procedures
  • Blueprints and Specifications

Languages

Haitian Creole

Timeline

Pipefitter

General Dynamics
10.2023 - Current

Ticket Agent

Mohegan Sun Casino
08.2017 - Current

Quick Service Attendant

Foxwoods Resort and Casino
03.2016 - 09.2016

Yard Worker

Cross Sound Ferry
05.2014 - 09.2014

Associates In Science - Criminal Justice

Three Rivers Community College

High School Diploma - N/A

Norwich Free Academy

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Malcolm Allen