Summary
Overview
Work History
Education
Skills
Timeline
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Malcolm Baylor

Beltsville,MD

Summary

Detail-oriented Account Specialist with a strong focus on issue resolution and customer loyalty. Utilizes strong critical thinking skills and a methodical approach. Proficient in banking and payroll practices, with expert knowledge of documentation requirements.

Overview

7
7
years of professional experience

Work History

Human Resources

AT&T
03.2022 - Current
  • Enhanced employee satisfaction by promptly resolving account issues and providing exceptional customer service
  • Streamlined account management processes for increased efficiency and accuracy in financial reporting
  • Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records
  • Collaborated with the human resources department to ensure proper management of employee benefits and deductions
  • Provided administrative support to staff including scheduling meetings and maintaining calendars.

Banker

JP Morgan Chase
11.2017 - 05.2022
  • Improved customer satisfaction by providing personalized banking solutions and accurate transaction processing
  • Generated new business by conducting thorough financial need assessments and offering tailored products
  • Enhanced client retention with proactive follow-ups and timely resolution of issues
  • Maintained cash drawer and ATM by conducting regular audits
  • Maintained accurate records of all transactions within the branch's database system.

Education

BA - Communication Studies, Finance

Frostburg State University Online

Skills

  • Human Resources Information System (HRIS)
  • Account Management
  • Customer outreach
  • Relationship Building
  • Client Engagement
  • Sales Targeting
  • Calendar scheduling
  • Commercial Banking

Timeline

Human Resources

AT&T
03.2022 - Current

Banker

JP Morgan Chase
11.2017 - 05.2022

BA - Communication Studies, Finance

Frostburg State University Online

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Malcolm Baylor