Summary
Overview
Work History
Education
Skills
Hoobies
Timeline
Generic

Malcolm Byrd

Fayetteville,GA

Summary

Qualified graduate and emerging professional eager to build industry career. Quick learner with great people skills and focus on problem-solving. Handles complex assignments without complaint and works great under pressure.

Overview

7
7
years of professional experience

Work History

Lead Workplace Experience Coordinator

CBRE
Atlanta, GA
04.2020 - Current
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Oversaw front and back of the house operations and maintained exceptional levels of customer service in all interactions.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Oversaw delivery services team, provided estimated arrival details and assisted with delivery logistics.
  • Provided IT buildout and support to over 70+ Microsoft remote customers across the country.
  • Managed growth and development for a team of supported employees
  • Managed over 100+ diverse vendor contracting
  • Created outline for pivot program for Building Ambassador role
  • Coordinated large company moves
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.


Courier

Georgia Tech Research Institute
11.2018 - 04.2020
  • Train and provide work direction to other courier personnel
  • Lead and participate in delivery of materials and supplies to various departments and locations
  • Sort and load packages on delivery vehicle; operate equipment used to load and unload materials
  • Ensure that loading and receiving area is maintained in orderly condition
  • Maintain records and produce reports regarding delivery activity
  • Investigate and resolve customer inquiries
  • Perform other related duties as assigned

Sale Associate

Autozone
10.2017 - 05.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Loader

UPS
05.2017 - 06.2017
  • Ensures assigned store tasks are completed in a timely manner on assigned shift
  • Operates cash registers and follows established cash handling procedures
  • Follows company policies and loss prevention procedures
  • Maintains a safe working environment including PPE (Personal Protective
  • Equipment)
  • Maintains store appearance and merchandising standards as directed

Education

Associate - Business Administration

Georgia Military College
06.2017

Skills

  • Installation Oversight
  • Equipment Operator Training
  • System Log Maintenance
  • Communication
  • Decision Making
  • Time Management
  • Conflict Resolution
  • Adaptability

Hoobies

  • Cars
  • Coaching little league sports
  • Fashion
  • Nature

Timeline

Lead Workplace Experience Coordinator

CBRE
04.2020 - Current

Courier

Georgia Tech Research Institute
11.2018 - 04.2020

Sale Associate

Autozone
10.2017 - 05.2018

Loader

UPS
05.2017 - 06.2017

Associate - Business Administration

Georgia Military College

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Malcolm Byrd