Malcolm combs
Georgetown,TX
Summary
Dynamic and customer-focused professional with experience at Starbucks, excelling in high-quality beverage preparation and exceptional service. Proven ability to train staff and enhance customer retention through relationship building. Strong communication skills and adaptability ensure efficient operations and a positive guest experience in fast-paced environments.
Experienced with vehicle cleaning and maintenance. Utilizes attention to detail to provide high-quality service. Knowledge of customer service principles ensures positive client experience.
Professional with strong experience in vehicle care and customer service, prepared for this role. Skilled in maintaining cleanliness, ensuring customer satisfaction, and handling various cleaning equipment. Effective team player focused on achieving results and adapting to changing needs. Reliable, dependable, with keen eye for delivering high-quality service.
Overview
8
8
years of professional experience
Work History
Car Wash Attendant
Sunrise Car Wash
03.2023 - 05.2025
- Operated high-pressure washing equipment to ensure thorough cleaning of vehicles.
- Maintained cleanliness and organization of work areas, enhancing overall operational efficiency.
- Assisted customers with service selection, providing expert recommendations for wash packages.
- Trained new staff on proper washing techniques and safety protocols, promoting best practices.
- Implemented quality control measures to uphold service standards and customer satisfaction.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Optimized workflow by rotating between different roles within the car wash process as needed.
- Cleaned and polished vehicle interiors and exteriors to high standards.
Barista
Starbucks, Barista
07.2019 - 09.2021
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Trained new baristas on equipment operation and beverage preparation techniques.
- Managed inventory levels, ensuring stock availability of coffee beans and supplies.
- Provided exceptional customer service, resolving issues and enhancing guest experiences.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Grill Cook
Five Guys
02.2017 - 07.2018
- Operated grill equipment to prepare burgers and fries efficiently.
- Ensured food safety standards were met during all cooking processes.
- Assisted in training new team members on kitchen operations and safety protocols.
- Monitored inventory levels, reporting shortages to management promptly.
- Streamlined cooking procedures to enhance overall kitchen efficiency.
- Maintained cleanliness of workstations and cooking equipment consistently.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
Education
Editing
Elk Grove Charter
Elk Grove, CA02-2020
Skills
- Flexible work schedule
- Strong communication skills
- Teamwork and contribution
- Customer service
- Customer Service-oriented
- Physical stamina and strength
- Customer retention
- Relationship building
- Adaptability to change
- Self-motivation and initiative
- Reliability and punctuality
Timeline
Car Wash Attendant
Sunrise Car Wash
03.2023 - 05.2025
Barista
Starbucks, Barista
07.2019 - 09.2021
Grill Cook
Five Guys
02.2017 - 07.2018
Editing
Elk Grove Charter
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