Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

MALCOLM DE JESÚS

Haines City

Summary

Developed strong client relationship management and communication skills in customer-centric environment. Skilled in understanding client needs and providing tailored solutions. Looking to transition into new field where these transferable skills can drive impactful results.

Overview

7
7
years of professional experience

Work History

Client Advisor

Gucci
10.2023 - Current
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
  • Contributed to company growth by identifying new business opportunities and cross-selling services.

Team Coordinator

Gucci
04.2021 - 10.2023
  • Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
  • Implemented process improvements by evaluating existing workflows, identifying inefficiencies, and proposing actionable solutions.
  • Optimized inventory management, monitoring stock levels, and coordinating product replenishment as needed.

SALES ASSOCIATE

Lacoste
08.2019 - 10.2020
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

SALES ASSOCIATE

Guess
04.2018 - 08.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.

Education

Associate of Arts - ARTS

VALENCIA COLLEGE
05.2022

Skills

  • Relationship management
  • Persuasion techniques
  • Cross-selling techniques
  • Client analysis
  • Advanced clientelling
  • Upselling strategies
  • Customer service

Accomplishments

  • Achieved more than 3 million dollars in sales in the first year as Client Advisor.
  • Ranked #17 in sales in the entire US division for 2024

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Client Advisor

Gucci
10.2023 - Current

Team Coordinator

Gucci
04.2021 - 10.2023

SALES ASSOCIATE

Lacoste
08.2019 - 10.2020

SALES ASSOCIATE

Guess
04.2018 - 08.2019

Associate of Arts - ARTS

VALENCIA COLLEGE
MALCOLM DE JESÚS