MALCOLM DE JESÚS
Haines City
Summary
Developed strong client relationship management and communication skills in customer-centric environment. Skilled in understanding client needs and providing tailored solutions. Looking to transition into new field where these transferable skills can drive impactful results.
Overview
7
7
years of professional experience
Work History
Client Advisor
Gucci
10.2023 - Current
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
Team Coordinator
Gucci
04.2021 - 10.2023
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Implemented process improvements by evaluating existing workflows, identifying inefficiencies, and proposing actionable solutions.
- Optimized inventory management, monitoring stock levels, and coordinating product replenishment as needed.
SALES ASSOCIATE
Lacoste
08.2019 - 10.2020
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
SALES ASSOCIATE
Guess
04.2018 - 08.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Arts - ARTS
VALENCIA COLLEGE
05.2022
Skills
- Relationship management
- Persuasion techniques
- Cross-selling techniques
- Client analysis
- Advanced clientelling
- Upselling strategies
- Customer service
Accomplishments
- Achieved more than 3 million dollars in sales in the first year as Client Advisor.
- Ranked #17 in sales in the entire US division for 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Advisor
Gucci
10.2023 - Current
Team Coordinator
Gucci
04.2021 - 10.2023
SALES ASSOCIATE
Lacoste
08.2019 - 10.2020
SALES ASSOCIATE
Guess
04.2018 - 08.2019
Associate of Arts - ARTS
VALENCIA COLLEGE
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