Malcolm Demeritte
Grand Bahama
Summary
Proven to enhance guest experiences and maintain high standards of cleanliness at Royal Caribbean International, I excel in organizational skills and adaptability. Demonstrating a strong work ethic and teamwork, I've significantly contributed to creating safe, welcoming environments. My expertise in cleaning procedures and fostering positive coworker relationships underscores my commitment to quality and efficiency.
Overview
16
16
years of professional experience
Work History
Island Attendant
Royal Caribbean International
01.2021 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
Restroom Attendant
Royal Caribbean International
07.2019 - Current
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Practiced safe work habits, wore protective safety equipment and followed MSDS and OSHA standards to maximize safety and prevent accidents.
- Assisted in reducing wait times by effectively managing restroom traffic during peak periods.
- Collaborated with other team members to maintain a consistently high level of cleanliness throughout the venue.
- Fostered positive relationships with coworkers, creating a supportive work environment that contributed to overall success.
Houseman Supervisor
Sandals Emerald Bay
01.2009 - 06.2019
- Participated in hiring processes for new houseman employees by reviewing applications, conducting interviews, and making recommendations based on qualifications.
- Collaborated with the management team to establish goals, performance expectations, and quality standards for housemen staff.
- Implemented training programs for new hires, promoting skill development and consistent work performance.
- Supported continuous improvement initiatives by identifying areas for potential improvement and suggesting appropriate actions to management.
- Provided guidance and supervision to housemen staff members, fostering a supportive work environment that encouraged professional growth.
- Facilitated positive relationships between housemen staff members by resolving conflicts professionally and fairly when they arose.
- Communicated effectively with other department supervisors to maintain seamless operation across all hotel functions.
- Conducted regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards and timely completion of tasks.
- Assisted in inventory management by monitoring supply levels and submitting requisition orders as needed.
- Improved team efficiency by implementing streamlined housekeeping processes and procedures.
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Initiative and Self-Motivation
- Cleaning procedures
- Supply Restocking
- Quality Assurance
- Cross-cultural sensitivity
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Organizational Skills
- Reliability
- Adaptability and Flexibility
Timeline
Island Attendant
Royal Caribbean International
01.2021 - Current
Restroom Attendant
Royal Caribbean International
07.2019 - Current
Houseman Supervisor
Sandals Emerald Bay
01.2009 - 06.2019
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