Malcolm Dixon
Mesa,AZ
Summary
Hardworking and dependable professional with experience in sales, customer service, commercial driving, and route delivery operations. Strong background in meeting customer needs, maintaining safety standards, managing schedules, and working efficiently under pressure. Known for reliability, adaptability, and a commitment to getting the job done right. Quick to learn new skills and trades, open to hands-on training, and motivated to grow within a company while contributing to team success and long-term goals.
Overview
8
8
years of professional experience
Work History
Mobile Expert
T-Mobile
Mesa, Arizona
10.2022 - Current
- Guided customers in selecting mobile devices and service plans tailored to their needs.
- Informed customers about product features and benefits, resulting in improved satisfaction.
- Resolved customer inquiries and issues through effective communication techniques.
- Demonstrated new devices and services during in-store events and promotions.
- Trained new employees on sales processes and customer engagement strategies.
- Delivered customer service and technical support for mobile devices and tablets, resolving issues efficiently.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Sales Goal Achievement.
- Mobile technology solutions
Class A CDL Driver
PepsiCo
Omaha, Nebraska
10.2021 - 10.2022
- Operated Class A truck to deliver products to designated locations.
- Inspected vehicle for safety and compliance before each trip.
- Managed loading and unloading of products at various sites.
- Communicated effectively with team members and customers during deliveries.
- Ensured vehicle was clean inside and out at all times.
- Carried out pre-trip inspections according to DOT standards.
- Collaborated with warehouse staff for loading and unloading assistance when needed.
- Inspected brakes, lights, tires, fuel levels and other important parts to maintain operational safety on the road.
- Maintained accurate logs of driving activities to ensure compliance with federal regulations.
- Adhered to traffic laws and safety regulations while driving.
- Collaborated with warehouse staff to ensure timely product availability.
- DOT Compliance
- Multi-Stop Deliveries
- Load Securement
Manager
Sprint
Omaha, NE
09.2018 - 10.2021
- Led team to enhance customer service initiatives across retail locations.
- Managed inventory levels and ensured accurate stock replenishment procedures.
- Coordinated training programs for new employees on sales techniques and policies.
- Developed strategies to optimize employee performance and engagement levels.
- Collaborated with cross-functional teams to align business objectives and priorities.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
Education
Benson High School
Omaha, NeSkills
Results-driven professional experienced in sales, customer service, commercial driving, and route delivery operations Skilled in meeting customer needs, ensuring safety standards, and managing schedules efficiently under pressure Committed to continuous learning and contributing to team success while supporting organizational goals
Results-driven professional experienced in sales, customer service, commercial driving, and route delivery operations Skilled in meeting customer needs, ensuring safety standards, and managing schedules efficiently under pressure Committed to continuous learning and contributing to team success while supporting organizational goals
Timeline
Mobile Expert
T-Mobile
10.2022 - Current
Class A CDL Driver
PepsiCo
10.2021 - 10.2022
Manager
Sprint
09.2018 - 10.2021
Benson High School