Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Malcolm Easley

Nashville,TN

Summary

Accomplished Senior Account Executive with Three years in Sales. Committed with demonstrated success in sales, customer relations and prospecting. Ambitious and dedicated leader with experience training and mentoring new team members. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Account Executive

Zeal TN
01.2023 - Current
  • Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
  • Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
  • Prepared documentation, finalized sales and maintained records.
  • Attended networking events to build relationships and identify sales opportunities.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Contributed long-term sales strategy ideas to team to promote continuing business success.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Performed inventory control procedures to manage stock.
  • Monitored sales team performance and provided constructive feedback.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to team objectives in fast-paced environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Sales Associate Team Leader

Cape Reserve
03.2022 - 01.2023
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Quoted prices, credit terms and other bid specifications.
  • Met existing customers to review current services and expand sales opportunities.
  • Negotiated prices, terms of sales and service agreements.

Hub Supervisor

UPS
10.2020 - 03.2022
  • Motivated workers to exceptional performance through implementation of new strategies.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Managed labor assignments and equipment allocations and met transportation, operations and production goals.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
  • Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
  • Mastered enterprise resource planning and logistics and supply chain software and maximized material movement rate.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.

Technical Support Specialist

Asurion
04.2018 - 10.2020
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Recorded and maintained relevant notes for each client and work order.
  • Walked individuals through basic troubleshooting tasks.
  • Monitored systems in operation and quickly troubleshot errors.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Tracked computer equipment, peripherals and network servers via master documentation in Excel.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Assisted with updating technical support best practices for use by team.
  • Translated complex technical issues into digestible language for non-technical users.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

High School Diploma -

Glencliff High School
Nashville, TN
05.2016

Bachelor of Arts - Communications

The University of Tennessee - Knoxville
Knoxville, TN
05.2020

Skills

  • Progress Reporting
  • Staff Management
  • Pipeline Management
  • Account Servicing
  • Goals and Performance
  • Verbal and Written Communication
  • Software Debugging
  • Account Management
  • Technical Support and Assistance
  • Remote Technical Assistance
  • Technical Instruction
  • Troubleshooting and Diagnosing
  • Leading Software Development Teams
  • First Level Support
  • Organizational Skills
  • Technical Presentations
  • Inventory Audits
  • Production Targets
  • Compliance Requirements
  • Delivery Schedules
  • Quality Production
  • Constructive Feedback
  • Personnel Scheduling
  • Customer Service Expertise
  • Windows 10
  • MS Office Proficiency
  • Mac Systems
  • Desktop Support
  • Apple IOS
  • Attention to Detail
  • Calm under Pressure

Accomplishments

  • Supervised team of fifty+ staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed intensive training in database fundamentals and software engineering.
  • Participated in a sales Competition with more than 10,000 other reps and was able to win and make it to the Final Four over a span of two months.
  • Able to compete in the companies biggest competition and flown out to San Francisco to compete for the Number One Rep spot in the Final Four.


Certification

  • CSP - Certified Sales Professional
  • Google Ads
  • Google Analytics
  • Project Management Professional
  • Microsoft 365
  • Google IT Support Professional

Timeline

Senior Account Executive

Zeal TN
01.2023 - Current

Sales Associate Team Leader

Cape Reserve
03.2022 - 01.2023

Hub Supervisor

UPS
10.2020 - 03.2022

Technical Support Specialist

Asurion
04.2018 - 10.2020

High School Diploma -

Glencliff High School

Bachelor of Arts - Communications

The University of Tennessee - Knoxville

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Malcolm Easley