Malcolm Forbes
Tampa,FL
Summary
Accomplished director with 11 years of experience in project management, healthcare technology, and customer service. Expertise in driving operational efficiency, reducing costs, and increasing revenue through strategic leadership and innovative solutions. Proficient in project planning, budgeting, and contract management, with a strong emphasis on quality control and customer demand planning. Proven ability to analyze complex issues, make informed decisions, and foster team development in a collaborative environment.
Overview
15
15
years of professional experience
Work History
Director of Ops & Logistics
Streetleaf
Tampa, FL
11.2021 - Current
- Directed nationwide operations across a distributed network of depots, contractors, and field teams, consistently achieving greater than 97% on time delivery performance while supporting rapid organizational growth.
- Led continuous improvement initiatives that increased overall operational productivity by more than 20%, reduced process inefficiencies, and improved service execution across multiple regions.
- Designed and implemented KPI frameworks and executive performance dashboards that increased operational visibility, reduced field response times by 18%, and strengthened accountability across regional teams.
- Negotiated vendor programs, service agreements, and strategic partnerships that reduced logistics and delivery costs by 35%, directly supporting margin improvement and profitability objectives.
- Partnered cross functionally with Finance, Sales, Engineering, and Safety leadership to align operational strategies with company growth objectives, enabling scalable expansion while maintaining service quality and compliance standards.
- Developed and executed project plans and implementation roadmaps for strategic initiatives, ensuring on time delivery of key business priorities and minimizing operational disruption.
- Delivered data driven operational reporting and strategic insights to executive leadership, supporting informed decision-making, resource allocation, and long-term business planning.
- Built and managed a nationwide contractor network, improving employee and contractor engagement by 29% while increasing operational consistency and execution discipline across the organization.
- Identified and optimized depot locations and logistics capacity through data analytics and demand planning, contributing to a 15% reduction in transportation and delivery costs.
- Established performance management cadences and operational review processes that improved execution discipline, accelerated issue resolution, and enhanced overall business performance.
Site Manager
GE Healthcare
Tampa
03.2018 - 09.2020
- Directed regional operational planning, including headcount management and resource alignment across multiple business units, optimizing workforce utilization and supporting annual operating budgets exceeding $10M.
- Drove cross-functional initiatives across Marketing, Operations, and Leadership teams that improved organizational alignment, accelerated execution timelines, and increased team productivity by 22%.
- Led complex, multi-functional transformation projects focused on operational efficiency, process standardization, and organizational effectiveness, resulting in measurable improvements in execution speed and cross-regional collaboration.
- Optimized the global operating calendar and business planning cadence, improving strategic alignment, increasing organizational agility, and ensuring timely execution of critical business initiatives.
- Owned executive-level reporting and business reviews, delivering monthly operational updates and quarterly business reviews to C-suite leadership, enabling data-driven decision-making and improved visibility into business performance.
- Led annual and mid-year business planning cycles, partnering with cross-functional leaders to define strategic priorities, establish OKRs, allocate resources, and align investments with organizational growth objectives.
- Managed regional headcount planning and budget allocation strategies, ensuring resources were aligned to business demand while maintaining financial discipline and maximizing return on investment.
- Served as a strategic advisor to senior leadership by providing actionable insights, risk assessments, and and recommendations that supported long-term business planning and operational scalability.
Service Engineer
Steris Corporation
Tampa
10.2015 - 03.2018
- Achieved top-tier field service performance by maintaining accountability for response time, overtime, and first-time fix rate.
- Delivered exceptional on-site service, including installation and maintenance of complex electro-mechanical systems in high-pressure healthcare environments.
- Identified process improvements that enhanced customer experience, operational efficiency, and reduced service costs.
- Launched an up-selling initiative, increasing annual parts sales from $300k to over $1m within two years.
- Managed budgets and monthly expenses across regional service operations to meet financial targets and client expectations.
- Collaborated with engineering teams to update equipment manuals and strengthen documentation for 200+ engineers nationwide.
Eservice Specialist
Liberty Mutual
Tampa
11.2011 - 10.2015
- Delivered exceptional customer service by handling inbound calls and written correspondence with empathy, accuracy, and efficiency.
- Resolved website and technical issues as first point of contact, facilitating seamless customer interactions and prompt issue resolution.
- Evaluated and approved exceptions related to payment plans and fees, aligning customer needs with company policy to enhance customer satisfaction.
- Proposed and implemented process improvements that streamlined internal workflows and elevated overall customer experience.
- Consistently exceeded departmental performance goals through effective time management and a commitment to service excellence.
Education
Bachelor of Science -
University of South Florida
TampaSkills
- Supply chain management
- Project Management
- Project Planning
- Team Management
- Leadership
- Technical Documentation
- Equipment Maintenance
- Supply Chain Optimization
- Problem Solving
- Communication Skills
Timeline
Director of Ops & Logistics
Streetleaf
11.2021 - Current
Site Manager
GE Healthcare
03.2018 - 09.2020
Service Engineer
Steris Corporation
10.2015 - 03.2018
Eservice Specialist
Liberty Mutual
11.2011 - 10.2015
Bachelor of Science -
University of South Florida