Malcolm Francis
Restaurant Manager / HOD - Assistant Professor Food And Beverage.
Navi Mumbai,MH
Summary
- To be a dynamic and an enthusiastic team player and to pursue my set goals through perseverance and dedication.
- To add value for the organization I work by creating a benchmark and standard through my work experience and knowledge.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Asst.Professor - Food & Beverage.
Shell College Of Hotel And Tourism Management.
Mumbai , Maharashtra
10.2019 - 12.2021
- Teaching undergraduate courses in the hospitality institutions and additional management subjects based on programmatic needs.
- Participating in curriculum development, program advisory board, learning outcome development and assessment.
- Collaborating effectively with other faculties, staff and administrator's to plan develop and execute related programs.
- Conducting training and placements activities for management students as per the industry requirements and needs.
Food and Beverage Server.
Costa Crociere Cruise Line - Italy.
Palma, Naples
12.2018 - 09.2019
- Basic job profile included welcoming the guest and catering them by providing exemplary service adhering to the standards of the company.
- Carried out jobs like welcoming the guest, greeting them, unfolding the napkins , presenting menus, taking orders for food and beverages and serving them. Taking care of dietary needs of the guests by answering their queries and offering suggestions, recommending menu items that the restaurant would want to sell and entertaining the guest by dancing and singing.
- Developed the skill to adapt and maintain high level of sanitation by following the standards to maintain a clean environment for guest and employees.
Restaurant Manager.
Hotel Taj Connemara, Chennai. (Indian Hotels Company Limited).
Chennai, Tamil Nadu
07.2014 - 03.2017
- Coordinating daily restaurant management operations.
- Delivering superior food and beverage service and maximizing customer satisfaction.
- Responding efficiently and accurately to restaurant customer complaints.
- Hiring, training and supervising restaurant employees.
- Appraise staff performance and provide feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Ensure compliance with sanitation and safety regulations.
- Manage restaurant’s good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Create detailed reports on weekly, monthly and annual revenues and expenses.
- Promote the brand in the local community through word-of-mouth and restaurant events.
Education
Master of Science - M.Sc. in Tourism And Hospitality
Madurai Kamaraj University
Madurai , Tamil Nadu. 07.2017 - 06.2019
Bachelor of Science - B.Sc in Hospitality And Hotel Administration.
Institute For Technology And Management
Nerul, Navi Mumbai India 06.2011 - 04.2014
High School Diploma -
St. Josephs Jr College
Kalamboli, India. 06.2009 - 03.2011
Skills
Operations management
Passion for customer satisfaction
Leadership training
Customer Service and Communication Skills
Seafarers Identity Document(SID)
- INDos No- 18HL4554
- CDC ( Continous Discharge Certificate) Issue date - 14/09/2018
- CDC ( Continous Discharge Certificate) Date of Expiry - 13/09/ 2028
- Passport Validity - 31/07/2017 to 30/07/2027
- STCW Certificate Completed on 4th June, 2018 to 16th June 2018 from Naval Maritime Academy.
- STCW Validity : Unlimited ( Refresher training every 5 years)
1. Certificate of proficiency in personal survival techniques, fire prevention and fire fighting, elementary first aid and personal safety and social responsibility.
2. Security training for seafarers with designated security duties.
3. Passenger ship familiarizations( crowd management, passenger safety and safety training for personnel providing direct services to passengers in passenger spaces.
Timeline
Asst.Professor - Food & Beverage.
Shell College Of Hotel And Tourism Management.
10.2019 - 12.2021
Food and Beverage Server.
Costa Crociere Cruise Line - Italy.
12.2018 - 09.2019
Master of Science - M.Sc. in Tourism And Hospitality
Madurai Kamaraj University
07.2017 - 06.2019
Restaurant Manager.
Hotel Taj Connemara, Chennai. (Indian Hotels Company Limited).
07.2014 - 03.2017
Bachelor of Science - B.Sc in Hospitality And Hotel Administration.
Institute For Technology And Management
06.2011 - 04.2014
High School Diploma -
St. Josephs Jr College
06.2009 - 03.2011