Malcolm Franklin
Pensacola
Summary
Adept at optimizing delivery routes for Pensacola News Journal, I enhanced service efficiency and customer satisfaction through exceptional communication and punctuality. Trained in defensive driving and customer service, my proactive approach and ability to handle cash payments accurately underscore my commitment to excellence. Achievements include significantly improving delivery performance by mastering both hard skills like safe driving and soft skills such as active listening.
Overview
33
33
years of professional experience
Work History
Home Delivery Driver
Pensacola News Journal
11.2000 - 03.2023
- Conducted routine vehicle maintenance checks, preventing unforeseen breakdowns or delays in service.
- Improved delivery efficiency by optimizing route planning and navigation techniques.
- Handled cash payments for deliveries accurately, maintaining proper accounting records for each transaction.
- Actively participated in ongoing training programs to stay current on industry best practices and improve overall delivery performance.
- Provided exceptional customer service through effective communication and active listening to understand specific needs or special requests.
Prep Line Cook
Melting Pot
05.1998 - 10.2016
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
US Defense
US Marines Corps
04.1994 - 04.1998
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Prep-Line
Melting Pot Resturant
01.1990 - 04.1994
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
Education
High School Diploma -
Pensacola Adult High
Pensacola, FL05.1993
Skills
- Efficient Loading
- Safe Driving
- Punctuality
- Defensive Driving
- Customer Service
- Package handling
- Loading and unloading
- Deadline-oriented
Timeline
Home Delivery Driver
Pensacola News Journal
11.2000 - 03.2023
Prep Line Cook
Melting Pot
05.1998 - 10.2016
US Defense
US Marines Corps
04.1994 - 04.1998
Prep-Line
Melting Pot Resturant
01.1990 - 04.1994
High School Diploma -
Pensacola Adult High
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