Malcolm Goler

- Led data research initiative for American Voter Poling project, performed detailed data processing and analysis, presented findings to stakeholders

- Created BigQuery SQL databases, conducted analysis and created detailed report of ride share trends with key insights to convert casual riders to membership status.

- Used Python libraries in Google Colab to create insightful visualizations, summary statistics, and widget to predict population insurance costs

• Coached and motivated students to strengthen their reading, writing, mathematics, and study skills
• Identified specific student learning needs to close gaps and foster lifetime learning.

• Worked with team to ensure departments stay customer ready through re-merchandising and straightening for a clean and clutter free environment
• Worked in stockrooms to unpack freight, keeping all products organized while re-stocking the sales floor throughout the day
• Assisted customers in finding products throughout the store
• Securely packed and shipped orders for online customers.

• Developed interactive lesson plans and delivered instruction to students in person and virtually
• Conducted ARD meetings and tracked student’s goals while ensuring IEP compliance
• Assessed student skills to determine their needs and strengths
• Worked with general education teachers, parents, Speech Therapists, etc
• To create a holistic plan to help students achieve success.

• Supported self-driving vehicles of Google spinoff WAYMO in autonomous mode while responding quickly to high-pressure environments; this captured new data for vehicle improvement
• Maintained sharp attention to small visual details and audio prompts that may impact self-driving car
• Created industry specific training slide deck with colleagues, presented content to 10 teammates, and conducted follow-up Q+A to increase division’s task understanding and success
• Known for strong research skills which improved professional competence.

• Created class and taught money management and investing to 10 inmates, employed a variety of instructional techniques to meet student needs
• Trained and assisted inmates in conducting legal research, and drafting and filing legal paperwork with the court
• Managed 50+ inmate workers, while maintaining safety and security
• Assessed the accomplishments of inmate students on a regular basis and provided feedback
• Improved inmate safety and cohesion by removing threats, anticipating hostilities, and using effective conflict resolution
• Maintained accurate, complete, and correct records to track manual labor credits (MLCs) for inmate early release and kept detailed incident reports
• Discovered and corrected data errors in MLC tracking system which records inmate early release status, inmate workers reported increased job satisfaction
• Improved inmate mental health by fostering a safe environment in which to discuss personal issues and challenges
• Earned Intermediate Jailers License by completing 56 hours of specialized training to improve professional competence, including Spanish for Law Enforcement.

• Coached customers in troubleshooting iOS software issues, iCloud, Apple IDs, Find My iPhone (FMIP), and account security
• Tailored responses that reflected accommodations for individual differences in customers’ technical aptitudes and needs
• Received 5+ “Thank You” emails from happy customers; significant since few take the time to write
• Maintained a professional relationship with colleagues receiving 20+ positive peer feedback messages for “help ticket” collaboration.

• Sub-Contracted by GOOGLE and MAS TEC
• Helped bring Google Fiber to Austin, TX as preliminary construction team member
• Supervised 3 laborers
• Recognized by management for consistently making materials purchases in a cost saving manner, outstanding safety record, and overall excellence in duty performance
• Guaranteed city ordinance compliance with tree protection plan and ensured correct depth of pot holed utilities; thus avoiding costly fines.

• Recognized for consistently providing exemplary customer service
• Clearly shared in-depth product knowledge to help customers make merchandise selections and increase sales
• Designed planograms that repositioned struggling merchandise; increased sales and earned management recognition.

• Earned Registered Tax Return Preparer certification, with a 91% cumulative score for 75 hours of specialized training
• Recognized for accurately preparing 1040EZ and 1040A returns, and calculating maximum allowable client refunds
• Strengthened customer base by conducting client outreach in English and Spanish before start of tax season
• Established and maintained open lines of communication and increased customer satisfaction by scheduling and confirming appointments in English and Spanish.