Malcolm Griffin
Arlington,VA
Overview
10
10
years of professional experience
Work History
Location Manager
Cherry Hill Programs
10.2024 - 01.2025
- Sales Coordination and Scheduling: Managed reservations and walk-ups, ensuring seamless coordination between customers, photographers, and performers to maximize sales and customer satisfaction.
- Vendor and Customer Interaction: Collaborated with vendors to enhance product offerings and create immersive, marketable experiences for the holiday season.
- Team Leadership and Sales Enablement: Trained and guided assistants to deliver exceptional customer service, driving higher photo package sales and upsells.
- Issue Resolution: Quickly addressed operational challenges to ensure smooth customer experiences and maintained sales momentum.
General Manager
Athena's Gifts
11.2020 - 09.2024
- Customer Retention and Sales Growth: Provided outstanding customer service, fostering loyalty and increasing repeat sales through personalized interactions.
- Point-of-Sale Expertise: Managed all opening and closing POS procedures, monitored sales metrics, and optimized cash flow.
- Team Development for Sales Success: Partnered with store owners to build and sustain a high-performing sales team, contributing to consistent revenue growth.
- Operational Oversight: Supervised supplier operations and maintained high product quality to support customer satisfaction and sustained sales.s
Utility Worker
Sodexo
10.2017 - 10.2021
- Maintained clean, organized and fully stocked work areas for maximum efficiency
- Gathered and removed trash, debris and liquid waste
- Handled all delegated tasks including washing dishes, prepping food, and organizing walk in refrigerator
Assistant Manager
Noerr Programs
12.2014 - 12.2017
- Customer Engagement: Delivered hands-on customer assistance, assessed needs, and enhanced customer satisfaction through tailored service.
- Upselling and Product Knowledge: Maintained a deep understanding of products and services to recommend photo packages and upgrades effectively.
- Operational Excellence: Set up and organized props and backdrops, ensuring an appealing presentation that supported increased sales.
- Sales and Technical Support: Solved technical issues to maintain smooth operations, facilitating uninterrupted sales processes.
Data Entry Clerk
NRS
07.2017 - 09.2017
- Updated database information based on inventory and stock count daily; Produced weekly payroll & profit reports using microsoft office functions
- Scanned documents and saved in a database to keep records of essential organizational information
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits
- Compiled, sorted and verified electronic data against hard copies to support quality control effects
Education
No Degree - Computer Science
PC AGE Technology Trade School
Jersey City, NJ08.2014
High School Diploma -
Adult Evening Learning Center
Jersey City, NJ06.2011
Skills
- Sales and Customer Engagement: Expertise in building customer relationships, fostering loyalty, and promoting sales growth through tailored service and effective communication
- Team Leadership and Training: Proven ability to lead and develop teams, fostering collaboration and high performance to achieve organizational goals
- Point-of-Sale (POS) Management: Skilled in handling POS systems, cash handling, and executing opening and closing procedures efficiently
- Event and Location Management: Proficient in transforming spaces into engaging environments and managing operational logistics for seasonal programs and events
- Vendor and Supplier Coordination: Experienced in negotiating with vendors and ensuring timely delivery of high-quality products and services
- Technical Troubleshooting: Adept at resolving technical issues to ensure seamless operations and positive customer experiences
- Administrative Proficiency: Strong organizational skills with experience in inventory management, payroll processing, and database maintenance
- Customer Service Excellence: Dedicated to delivering exceptional service and maintaining high satisfaction rates through responsiveness and attention to detail
Timeline
Location Manager
Cherry Hill Programs
10.2024 - 01.2025
General Manager
Athena's Gifts
11.2020 - 09.2024
Utility Worker
Sodexo
10.2017 - 10.2021
Data Entry Clerk
NRS
07.2017 - 09.2017
Assistant Manager
Noerr Programs
12.2014 - 12.2017
High School Diploma -
Adult Evening Learning Center
No Degree - Computer Science
PC AGE Technology Trade School
Similar Profiles
SALONI SEHRAWATSALONI SEHRAWAT
Holiday Manager at Cherry Hill programsHoliday Manager at Cherry Hill programs
Shelby Blair LittlejohnShelby Blair Littlejohn
Photographer at Cherry Hill ProgramsPhotographer at Cherry Hill Programs
Cecilia MartinezCecilia Martinez
Sales Associate, Photographer, Greeter at Cherry Hill ProgramsSales Associate, Photographer, Greeter at Cherry Hill Programs