Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malcolm Guyton

Comstock Park,MI

Summary

Seasoned Assistant Store Manager at Taco Bell, adept in operations oversight and customer relations, significantly enhanced customer satisfaction through effective coaching and problem resolution. Skilled in budgeting and employee coaching, fostering high-performing teams and efficient store operations. Achieved notable employee retention and stock management efficiency, demonstrating a blend of strategic and interpersonal skills. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Taco Bell
06.2020 - Current
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.

General Manager

XP-Operations
08.2019 - 06.2020
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Crew Member

Speedway Gas Station
05.2014 - 08.2019
  • Assisted other team members to achieve goals.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Cleaned and maintained all areas of promote clean image.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Took orders, and collected payments.
  • Worked well with teammates and accepted coaching from management team.

Assistant Manager

Fresh Tyme
04.2016 - 03.2019
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Night Shift Lead

SpartanNash
10.2009 - 04.2016
  • Observed each team member to carry out duties and provided constructive criticism.
  • Organized evening meetings to set operations for following day and next shift crew.
  • Assigned each member of [Number] person team with specific daily tasks and responsibilities.
  • Upheld federal safety standards and environmental disposal protocols.
  • Assisted customers with complaints, questions, and concerns.
  • Managed communication between associates and management, addressing key issues and needs.
  • Maintained stock of products and ordered new products when stock was running low.
  • Trained staff members to perform inventory management, customer service and maintenance.

Education

High School Diploma -

Central High
Grand Rapids, MI
05.1999

Skills

  • Operations Oversight
  • Loss Prevention
  • Business Development
  • Store Organization
  • Stock management
  • Customer Relations
  • Department Oversight
  • Budgeting and cost control
  • POS systems operations
  • Customer experience
  • Employee Scheduling
  • Employee Coaching

Timeline

Assistant Store Manager

Taco Bell
06.2020 - Current

General Manager

XP-Operations
08.2019 - 06.2020

Assistant Manager

Fresh Tyme
04.2016 - 03.2019

Crew Member

Speedway Gas Station
05.2014 - 08.2019

Night Shift Lead

SpartanNash
10.2009 - 04.2016

High School Diploma -

Central High
Malcolm Guyton