Malcolm Holliday
Torrance,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Compassionate Substitute Teacher skilled at working closely with students to maintain progression and control behavioral issues. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages, and creates positive classroom environments and effectively manages student behavior.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Los Angeles Leadership Academy
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
Substitute Teacher, K-12
New Designs Charter School
02.2018 - 02.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Supervised lunchroom and recess activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
High School Diploma -
King Drew Magnet High School of Medicine & Science
Los Angeles, CA06.2016
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Outlook
- Scheduling
Timeline
Administrative Assistant
Los Angeles Leadership Academy
03.2023 - Current
Substitute Teacher, K-12
New Designs Charter School
02.2018 - 02.2023
High School Diploma -
King Drew Magnet High School of Medicine & Science