Malcolm Holtz
Gresham
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success. Also as a Shift lead i have supported numerous locations whenever asked, Trained and supported teams and management for over 15 years with Burgerville.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Burgerville
The Dalles
07.2010 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Utilized feedback to continuously improve training methods and content.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Organized and cleaned backroom and equipment to improve operations.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Trained new employees to perform duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
GED -
CGCC
The Dalles, OR11-2015
Skills
- Operational strategy
- Performance evaluation
- Training development
- Logistics management
- Customer relations
- Process improvement
- Team coaching
- Complaint resolution
- Inventory management
- Staff supervision
- Time management
- Adaptability
- Customer service and satisfaction
- Customer service
- Staff training and development
- Compliance
- Policy enforcement
- Adaptability and flexibility
- Team motivation
- Goal setting
Timeline
Assistant Manager
Burgerville
07.2010 - Current
GED -
CGCC
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