Malcolm James, Student
Scottsdale,AZ
Summary
Proven leader and effective Crew Trainer at McDonald's, adept in customer service and employee training. Excelled in building team efficiency and enhancing customer satisfaction through expert coaching and mentoring. Demonstrated mastery in conflict resolution and workplace safety, significantly improving team performance and operational standards.
Overview
5
5
years of professional experience
Work History
Crew Trainer
McDonald's
06.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
Crew Member
McDonald's
06.2019 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Business Administration
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZHigh School Diploma -
Coronado High School
Scottsdale, AZ06.2022
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Active Listening
- Coaching and Mentoring
- Workplace Safety
- Conflict resolution techniques
- Sales expertise
- Clear Communication
- Critical Thinking
- Relationship Building
Accomplishments
Rotary Club- Honors Award
Timeline
Crew Trainer
McDonald's
06.2022 - Current
Crew Member
McDonald's
06.2019 - 06.2022
Business Administration
Maricopa Community Colleges - Scottsdale Community College
High School Diploma -
Coronado High School