MALCOLM JASPER
Lewisville,TX
Summary
Ambitious and results-oriented professional with a Bachelor of Business Administration in Management and a strong foundation in leadership, process improvement, and team development. Adept at overseeing operations, ensuring quality control, and optimizing workflows to enhance efficiency. Recognized for adaptability, problem-solving, and a keen eye for detail. Seeking an entry-level management role to apply leadership skills, drive performance, and contribute to business success.
Overview
3
3
years of professional experience
Work History
Team Lead / Quality Control Specialist
Metro Auto Auction
10.2023 - Current
- Supervise a team responsible for vehicle inspections, ensuring compliance with quality control and operational standards.
- Conduct comprehensive vehicle assessments, documenting conditions accurately and identifying discrepancies.
- Utilize digital tools and reporting systems to enhance workflow efficiency and maintain accurate records.
- Train and mentor team members to improve performance and consistency in evaluations.
- Enforce company policies and safety protocols, reducing operational errors and enhancing service delivery.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Claims Associate-Express DAL
State Farm
04.2022 - 07.2023
- Processed and evaluated insurance claims, ensuring compliance with company guidelines and regulatory requirements.
- Managed a high-volume caseload, handling 20+ claims daily while maintaining efficiency and accuracy.
- Negotiated settlements with claimants and issued payments in a timely manner.
- Investigated claim details, assessed coverage eligibility, and provided regular updates to policyholders.
- Collaborated with cross-functional teams to streamline workflow and improve claims resolution processes.
Education
Bachelor of Business Administration - Management
Prairie View A&M University
Prairie View, TX12.2021
Skills
- Leadership & Team Development
- Quality Control & Assurance
- Operational Efficiency
- Data Analysis & Reporting
- Time Management & Prioritization
- Customer Service & Client Relations
- Strategic Problem-Solving
- Risk Assessment & Mitigation
- Insurance Claim Processing
- Adaptability & Crisis Management
Organizational Involvement
- Kappa Alpha Psi Fraternity, Inc. (Life Member)
Timeline
Team Lead / Quality Control Specialist
Metro Auto Auction
10.2023 - Current
Claims Associate-Express DAL
State Farm
04.2022 - 07.2023
Bachelor of Business Administration - Management
Prairie View A&M University
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