Malcolm Johnson
Mesquite,TX
Summary
Professional with extensive background in regulatory compliance and risk management. Proven ability to develop and implement effective compliance programs, ensuring adherence to industry standards and legal requirements. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skills include policy development, auditing, and stakeholder communication, with reputation for reliability and integrity.
Overview
32
32
years of professional experience
Work History
Verification & Compliance Manager
Steven’s Transport
02.2022 - Current
- Lead and manage a team of verification specialists, ensuring accuracy and efficiency in verification processes. Managed a team of X verification specialists, achieving all departmental goals and objectives.
- Ensure compliance with company policies, industry standards, regulations, and legal requirements. Generate comprehensive reports on verification progress and findings, providing insights for informed decision-making.
- Implementing procedural changes to Department SOPs in order to streamline screening process and ensure quality and efficiency. Implement and manage quality control processes, ensuring the integrity and accuracy of verified information.
- Develop and track key performance indicators (KPIs) to measure the effectiveness and efficiency of the verification team.
- Develop and implement comprehensive testing protocols and procedures to meet quality standards.
- Improved verification accuracy by X% through the implementation of new testing protocols.
Alarm Monitoring Dispatch Representative
ADT Security Services
09.2020 - 01.2022
- Verifies, responds to, and dispatches emergency services on high volumes of incoming alarm signals
- Responsible for accurate data entry of customer’s info, system info, and equipment in order to ensure proper dispatch in the event of an actual alarm
- Generate work orders and schedule service calls to troubleshoot customer’s system issues
Project Manager
Property Preservation Services
02.2020 - 08.2020
- Track individual contractor performance to ensure all work completed in a timely manner and in compliance with government regulations and Client expectations
- Continuously monitor and revise contractors Areas of Responsibility to ensure efficient dispatch of resources which resulted in5% –10% decrease in company expenses
- Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Acted as liaison between company and Client to ensure Client issues/concerns addressed in a timely manner
Field Service Specialist
Altisource
02.2017 - 02.2020
- Authored and implemented Dept securing procedures to ensure alignment with Wells Fargo Service Level Agreement expectations
- Generate daily securing reports to provide management and Client with real-time updates of status of all Client assets
- Input over the allowable, surchargeable, and extension requests to HUD through P260 for HUD approval and appeal denials as necessary
- Perform daily QA checks of contractor work to ensure lock changes, winterizations, landscaping, postings etc completed in compliance with government guidelines
Bid Desk Specialist
Safeguard Properties
09.2013 - 02.2017
- Exceed department production standards by approximately35 % and quality standards by10 % on average
- Consistently provided feedback to management to streamline department operating procedures
- Perform daily QA checks of contractor work to ensure lock changes, winterizations, landscaping, postings etc completed in compliance with government guidelines
- Input over the allowable, surchargeable, and extension requests to HUD through P260 for HUD approval and appeal denials as necessary
Submarine Navigational Electronics Maintenance Department Supervisor/ Operations & Logistics
United States Navy
01.1994 - 01.2004
- Maintained a zero percent incident/accident status while providing operations & logistics support for nuclear-powered submarine fleet
- Streamlined preventive maintenance program to increase overall productivity and reduce departmental budget costs
- Increased department operational readiness of maintenance department through implementation of aggressive training program to expedite junior technician’s qualifications
- Provided oversight of preventive and repair maintenance schedule for all pending departmental work orders
- Performed preventative and repair maintenance on all electrical/electronic and electro-hydraulic/pneumatic systems
Education
Associates of Arts Degree -
WCCCD
Detroit, MISkills
- Compliance monitoring
- Training development
- Internal audits
- Training and education
Timeline
Verification & Compliance Manager
Steven’s Transport
02.2022 - Current
Alarm Monitoring Dispatch Representative
ADT Security Services
09.2020 - 01.2022
Project Manager
Property Preservation Services
02.2020 - 08.2020
Field Service Specialist
Altisource
02.2017 - 02.2020
Bid Desk Specialist
Safeguard Properties
09.2013 - 02.2017
Submarine Navigational Electronics Maintenance Department Supervisor/ Operations & Logistics
United States Navy
01.1994 - 01.2004
Associates of Arts Degree -
WCCCD
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