Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Statement
Timeline
Generic

MALCOLM Jones

Spanaway,Washington

Summary

Hardworking Corporate Recruiter with 3+ years of experience in human resources, leadership and employment development. Successful at negotiating contracts and streamlining hiring and recruitment processes. Adept at collaborating with co-workers and multiple software use. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Corporate Recruiter

Northwest Cascade
06.2021 - Current
  • Oversee the full-cycle recruitment process for your designated locations across seven states including defining job descriptions and assisting hiring managers in requisitioning and sourcing strategy.
  • Oversee the internal creation of eLearning courses for employees, which includes tasks such as recording, editing, and releasing training content. Source, screen and research candidates.
  • Provide guidance to leaders regarding proper employee relations practices, assisting them in fostering robust work connections and responsibility, while also preventing potential legal disputes.
  • Generate status training reports and assess training outcomes, including measuring return on investment (ROI).
  • Confirm the candidate's experience and credentials.
  • Schedule interviews for hiring teams, including, initial vetting interviews and final interviews.
  • Manage candidate expectations, provide timely feedback and ensure that candidates have a positive recruiting experience.
  • Conduct the interview process with a variety of notes, guides, and prepared responses.
  • Provide Hiring Managers with interview guides and training to ensure current interview best practices.
  • Ensure pre-employment physicals and background checks are complete for candidates after offer.
  • Coordinate delivery of new hire welcome emails.
  • Help with on-boarding of new hires with hiring teams
  • Special projects including but not limited to onboarding, retention and career-path development.
  • Event support, planning, and participation for internal and external recruiting events.
  • Enhance the organization of the Applicant Tracking System (ATS) by incorporating multiple tools and input sources.improving reporting capabilities, and streamlining the overall recruitment process.

Customer Service Representative

Northwest Cascade
08.2019 - 06.2021
  • Performed general office duties including filing, faxing, creating word and excel documents.
  • Professionally and effectively input orders and appointments into multiple different computer programs, documenting inquiries for outside sales.
  • Trained and knowledgeable about the Automatic Data Processing, Tower 7 and Service Titan.
  • Handled escalated phone calls in a timely manner to minimize customer irritation and provided summarizes to managers.
  • Worked with inbound and outbound phone calls, email and other forms of communication to address the needs of customers.
  • Developed excellent interpersonal, verbal and written communication skills.
  • Successfully developed problem solving and teamwork development skills within a workplace.
  • Maintained flexibility in performing all other duties needed on an AD- Hoc basis.

Collector

Transworld Systems Inc
12.2018 - 08.2019
  • Understood and followed compliances with all applicate Federal, State, and Local laws along with regulations relating to job duties
  • Communicated with consumers by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts
  • Provided thorough, efficient, and accurate account updates on computer files for each call made or receive
  • Counsel delinquent consumers to assist in finding funds to meet their payment obligations
  • Maintained knowledge of functional area and company policies and procedures.

Retail Sales Consultant

Comcast
08.2016 - 12.2018
  • Understood of XFINITY products and services; effectively inform and educate customers
  • Provided product demonstrations to illustrate to customers how XFINITY products and services improve the customers' lives
  • Understood XFINITY products capabilities and how they outperform the competition
  • Evaluated customer's potential product needs and tailor XFINITY solution to meet customer video, data, voice, and connected home requirements
  • Set high standard by meeting or exceeding sales & customer satisfaction goals
  • Supported store operations including inventory, equipment transactions and payment activity.

Logistics Manager

US Army Active
07.2012 - 08.2016
  • Maintained and controlled 63 million dollars of equipment and components
  • Trained and educated up to 40 soldiers about supply readiness and discipline
  • Review and verifies quantities received against bills of lading, contracts, purchase requests, and shipping documents
  • Maintained and controlled 140 barracks rooms to include furniture, maintenance, safety and welfare of soldiers
  • Secured and controlled soldiers’ personal items for AWOL soldiers
  • Controlled and followed rules and regulations of soldier’s barrack rooms
  • Established and maintain automated and manual accounting records, receipts and turn-ins
  • Maintained and assist with company accountability for soldiers, property, and soldier files
  • Used Microsoft office to perform and maintain daily records and files.

Education

Ph.D. - Leadership And Organization

Liberty University
Lynchburg, VA
12.2024

Graduate Certificate - Human Resources

Purdue University
West Lafayette, IN
12.2021

Master of Science in Human Services - Family and Community Services

Purdue University Global
Indianapolis, IN
03.2021

Skills

  • Project Recruiting
  • Corporate Branding
  • Annual Evaluations
  • Confidential Records Management

Accomplishments

  • Constructed a special remuneration program that addressed scarce skills, which was accepted and implemented company-wide.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Professional Statement

Customer service representative with 7+ years of experience in a goal-oriented and competitive environment to include telephone and face-to-face interaction with customers. As a customer service representative, I mastered the ability to use Microsoft offices, multitasking, the efficient use of touch typing and 10 key abilities with the mastered the abilities to work with varieties of human resources software’s to include Automatic Data Processing. Graduate student with a Master of Science in Human Services with completed background courses in financial analysis, accountability and technology management, operational management, and ratios, multiples, and key performance indicators. Army Veteran with 4+ years of experience in administration, human resources, logistics, building management and records.

Timeline

Corporate Recruiter

Northwest Cascade
06.2021 - Current

Customer Service Representative

Northwest Cascade
08.2019 - 06.2021

Collector

Transworld Systems Inc
12.2018 - 08.2019

Retail Sales Consultant

Comcast
08.2016 - 12.2018

Logistics Manager

US Army Active
07.2012 - 08.2016

Ph.D. - Leadership And Organization

Liberty University

Graduate Certificate - Human Resources

Purdue University

Master of Science in Human Services - Family and Community Services

Purdue University Global

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