Malcolm King
Rio Rancho
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Quality Control
Estvold Oilfield Services
08.2023 - 07.2024
- Use hand tools such as screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, as well as power tools such as pneumatic wrenches, and forklifts and overhead crane.
- Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
- Developed quality control procedures to maintain high-quality output across all operations.
- Developed quality control checklist for each product category, standardizing inspection process.
Seafood Processor
Peter Pan Seafood
06.2023 - 07.2023
- Conducted quality control inspections to maintain product standards.
- Coordinated workflow among team members to meet production targets.
- Maintained cleanliness and organization in processing areas to ensure compliance.
Master Retail Merchandiser
Crossmark
01.2023 - 06.2023
- Trained and mentored new team members on best practices for inventory management.
- Oversaw merchandising strategies to optimize product placement and enhance customer engagement.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Master Retail Merchandiser
Driveline Retail
09.2022 - 02.2023
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
T-Mobile
06.2022 - 08.2022
- Exceeded sales targets by leveraging product knowledge to engage customers effectively.
- Implemented promotional campaigns to enhance customer engagement and drive store traffic.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Network Technician
Gallup Mckinley County Schools
07.2020 - 06.2022
- Diagnosed and resolved network connectivity issues to ensure uninterrupted access for staff and students.
- Provided technical support to faculty and staff, troubleshooting hardware and software problems effectively.
- Trained new employees on network protocols and equipment usage, fostering a knowledgeable team environment.
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Service Manager
Walmart Supercenter
12.2019 - 07.2020
- Oversaw daily operations to ensure optimal customer service and satisfaction.
- Implemented training programs for new staff, enhancing product knowledge and service skills.
- Monitored inventory levels and coordinated restocking processes to maintain product availability.
- Resolved customer complaints effectively, fostering a positive shopping experience.
- Hired, trained and supervised team of service staff members to meet business goals.
Part Sales Manager
Autozone
05.2018 - 12.2019
- Supervised daily operations in parts sales department, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new staff on product knowledge and customer service best practices.
- Analyzed inventory levels to optimize stock availability and minimize excess inventory.
- Resolved complex customer inquiries, fostering strong relationships and repeat business opportunities.
- Provided input on hiring decisions, contributing to a cohesive and skilled team of sales associates.
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
Retail Sales Associate
Hobby Lobby
04.2018 - 06.2018
- Assisted customers with product selection and provided knowledgeable recommendations on arts and crafts supplies.
- Maintained organized merchandise displays to enhance customer experience and optimize sales potential.
- Processed transactions accurately using point-of-sale systems, ensuring efficient check-out procedures.
- Monitored inventory levels regularly, identifying discrepancies and coordinating restocking efforts to minimize shortages.
- Greeted customers and helped with product questions, selections, and purchases.
Assistant Manager
Hibbett Sports
07.2017 - 06.2018
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored staff on product knowledge and customer service techniques.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager (GM)
General Nutrition Center
11.2016 - 06.2017
- Developed strategic plans to enhance customer engagement and drive sales growth.
- Led initiatives focused on employee retention, fostering a positive workplace culture.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Shift Leader
Love's Travel Stop
09.2015 - 11.2016
- Trained new staff on procedures, fostering a collaborative and efficient work environment.
- Implemented process improvements resulting in reduced downtime and enhanced workflow efficiency.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Processed customer transactions efficiently using point-of-sale systems.
Education
1 Year of College or a Technical or Vocational School - Information Technology
UNM-Gallup
Gallup, NMSkills
- Product knowledge
- Inventory management
- Quality control procedures
- Customer service
- Decision-making
- Hardware installation
- Network troubleshooting
- Mobile device management
Additional Information
Available to start work immediately. Willing to learn and explore into learning new ideas and new techniques as I am a fast learner. I work hard and very dependable and always on time. I'm always looking for an opportunity at advancement and working with people.
Timeline
Quality Control
Estvold Oilfield Services
08.2023 - 07.2024
Seafood Processor
Peter Pan Seafood
06.2023 - 07.2023
Master Retail Merchandiser
Crossmark
01.2023 - 06.2023
Master Retail Merchandiser
Driveline Retail
09.2022 - 02.2023
Sales Associate
T-Mobile
06.2022 - 08.2022
Network Technician
Gallup Mckinley County Schools
07.2020 - 06.2022
Service Manager
Walmart Supercenter
12.2019 - 07.2020
Part Sales Manager
Autozone
05.2018 - 12.2019
Retail Sales Associate
Hobby Lobby
04.2018 - 06.2018
Assistant Manager
Hibbett Sports
07.2017 - 06.2018
General Manager (GM)
General Nutrition Center
11.2016 - 06.2017
Shift Leader
Love's Travel Stop
09.2015 - 11.2016
1 Year of College or a Technical or Vocational School - Information Technology
UNM-Gallup