Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Malcolm Leonard

Fayetteville,NC

Summary

Results-driven manager with a strong focus on operational efficiency and staff development. Skilled in project management, budget monitoring, and quality control, leading to improved team performance and reduced costs.

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Server

Ruby Tuesday Restaurant
Fayetteville, North Carolina
01.2024 - 08.2025
  • Took food and beverage orders accurately and efficiently.
  • Greeted customers warmly, creating a welcoming atmosphere and guiding them to their tables.
  • Facilitated communication with kitchen staff to enhance service delivery.
  • Supported team members during busy service periods, fostering collaboration and maintaining service quality.

Manager

SUBWAY®Restaurants
Fayetteville, North Carolina
02.2022 - 01.2024
  • Trained and supervised staff to enhance service standards and customer satisfaction.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Implemented inventory controls to reduce waste and optimize stock levels.
  • Managed daily operations to ensure efficient restaurant workflow.
  • Compiled monthly reports for senior management detailing operational performance metrics and insights.

Education

Associate of Arts - Electrical, Electronics And Communications Engineering

Fayetteville Technical Community College
Fayetteville, North Carolina, NC
03-2026

Associate of Arts - Business Administration And Management

Alabama State University
Montgomery, AL
05-2014

Skills

  • Electrical schematics
  • Customer service
  • Team collaboration
  • Project management
  • Data analysis
  • Equipment troubleshooting
  • Effective customer upselling
  • Quality control
  • Daily specials memorization
  • Technical troubleshooting
  • Crew assistance
  • Heavy lifting
  • Effective customer communication
  • Grounding techniques

Certification

CPR Certified

Timeline

Server

Ruby Tuesday Restaurant
01.2024 - 08.2025

Manager

SUBWAY®Restaurants
02.2022 - 01.2024

Associate of Arts - Electrical, Electronics And Communications Engineering

Fayetteville Technical Community College

Associate of Arts - Business Administration And Management

Alabama State University
Malcolm Leonard