Results-driven manager with a strong focus on operational efficiency and staff development. Skilled in project management, budget monitoring, and quality control, leading to improved team performance and reduced costs.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Server
Ruby Tuesday Restaurant
Fayetteville, North Carolina
01.2024 - 08.2025
Took food and beverage orders accurately and efficiently.
Greeted customers warmly, creating a welcoming atmosphere and guiding them to their tables.
Facilitated communication with kitchen staff to enhance service delivery.
Supported team members during busy service periods, fostering collaboration and maintaining service quality.
Manager
SUBWAY®Restaurants
Fayetteville, North Carolina
02.2022 - 01.2024
Trained and supervised staff to enhance service standards and customer satisfaction.
Coached, mentored and trained team members in order to improve their job performance.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Implemented inventory controls to reduce waste and optimize stock levels.
Managed daily operations to ensure efficient restaurant workflow.
Compiled monthly reports for senior management detailing operational performance metrics and insights.
Education
Associate of Arts - Electrical, Electronics And Communications Engineering
Fayetteville Technical Community College
Fayetteville, North Carolina, NC
03-2026
Associate of Arts - Business Administration And Management
Alabama State University
Montgomery, AL
05-2014
Skills
Electrical schematics
Customer service
Team collaboration
Project management
Data analysis
Equipment troubleshooting
Effective customer upselling
Quality control
Daily specials memorization
Technical troubleshooting
Crew assistance
Heavy lifting
Effective customer communication
Grounding techniques
Certification
CPR Certified
Timeline
Server
Ruby Tuesday Restaurant
01.2024 - 08.2025
Manager
SUBWAY®Restaurants
02.2022 - 01.2024
Associate of Arts - Electrical, Electronics And Communications Engineering
Fayetteville Technical Community College
Associate of Arts - Business Administration And Management