Malcolm McNeill
Atlanta,GA
Summary
With over 20 years of experience in the Food & Beverage industry, I bring a wealth of knowledge and expertise to the table. My passion lies in developing innovative beverage programs and ensuring that our staff members are well-trained and competent. I am dedicated to executing all Standard Operating Procedures (SOPs) related to restaurant operational management, with a keen eye for detail and a commitment to excellence. As a goal-oriented individual, I constantly strive for success and seek out new challenges to overcome. My track record speaks for itself, showcasing my ability to drive operational efficiency and implement successful strategies in any setting. I am known for my strong work ethic, dedication, and enthusiasm for the industry, making me a valuable asset to any team or organization. I am confident that my experience and skills make me a standout candidate in the Food & Beverage sector.
Overview
6
6
years of professional experience
Work History
Beverage Director
Ruby Chow's
Atlanta, GA
01.2022 - Current
- Spearheaded the research and of innovation of cocktail and non-alcohol menus, aligning offerings with current industry trends and brand identity.
- Created comprehensive recipe guides and training materials to ensure consistency and excellence in beverage preparation and presentation.
- Cultivated and nurtured strong relationships with vendors to secure premium ingredients and favorable terms, enhancing overall beverage quality and profitability.
- Engaged with the local community to promote Ruby Chow's as a destination for unique and high-quality beverage experiences, resulting in increased foot traffic and brand visibility.
- Fostered a positive and collaborative work environment by providing leadership and support to the staff, promoting professional growth and team cohesion.
- Implemented efficient inventory management strategies to minimize waste and optimize cost-effectiveness, contributing to the overall profitability of the beverage program.
- Collaborated with the culinary team to create harmonious beverage and food pairings, elevating the overall dining experience for guests at Ruby Chow's.
Bartender
The Red Phone Booth
Atlanta, GA
10.2022 - 09.2023
- Prepare and serve a variety of high-quality craft cocktails with precision and attention to detail
- Interact with guests in a friendly and professional manner, providing recommendations and ensuring exceptional customer service
- Maintain a clean and organized bar area, including stocking supplies and equipment
- Follow recipes and procedures to create signature cocktails and uphold the quality standards of Red Phone Booth
- Monitor and manage inventory levels, placing orders as needed to ensure availability of ingredients
- Adhere to all relevant health and safety regulations, including proper handling of alcohol and adherence to sanitation guidelines
- Collaborate with the bar team to create new and innovative cocktail recipes, contributing to our menu offerings
Operations Manager/Corporate Beverage Trainer
Punch Bowl Social Battery
Atlanta, GA
01.2018 - 10.2021
- Oversee day-to-day operations at Punch Bowl Social, a large-scale entertainment concept
- Manage high-paced and high-volume environment with craft quality cocktails and American diner-inspired culinary offerings
- Supervise staff and ensure quality service standards are met
- Coordinate with various departments to maintain smooth operations
- Create a memorable experience for guests of all ages
- Handle strategic planning, budgeting, and resource management for business success and growth
- Conduct training sessions for bar staff during new restaurant openings- Teach procedures and policies related to all of service
- Ensure consistency in service quality across all locations
- Adapt training methods to suit different learning styles
- Collaborate with management to identify training needs and update materials as necessary
Education
Creekside High School
Fairburn, GA05-2002
CISSP - Cyber Operations And Warfare
Georgia Institute of Technology
Atlanta, GASkills
- Menu Planning
- Cost Control
- Drink Menu Development
- Brand Promotion
- Point Of Sale System
- Sales Tracking
- Public Speaking
- Staff Training and Development
- Inventory Management
- Customer service background
- Beverage Preparation
- Health and safety standards
- Customer service experience
- Customer Engagement
- Knowledge of sanitation guidelines
- Operations Oversight
Accomplishments
- Winner of Taste Of Old 4th Ward Restaurant Completion 2023
Timeline
Bartender
The Red Phone Booth
10.2022 - 09.2023
Beverage Director
Ruby Chow's
01.2022 - Current
Operations Manager/Corporate Beverage Trainer
Punch Bowl Social Battery
01.2018 - 10.2021
Creekside High School
CISSP - Cyber Operations And Warfare
Georgia Institute of Technology