Customer service professional with deep understanding of customer needs and commitment to delivering high-quality support. Proven ability to improve customer satisfaction through effective problem resolution and proactive communication. Known for strong collaboration skills, reliability, and adaptability in dynamic situations.
Process a variety of financial transactions including, but not limited to: deposits, payments, transfers, and withdrawals via ATMs located at multiple locations. Adhere to bank policies and procedures, including the customer identification program.
Work with multiple software programs (teller and virtual) concurrently to complete a transaction. Collaborate with management on special projects as directed.
Provide excellent customer service by handling all types of requests in a timely manner. Connect to customers in a way that makes the video solution a personable experience.
Resolve complex and non-routine inquires concerning bank policy and operating procedures generally with assistance from Specialist 2s or manager; researches and solves customer’s problems as time permits; referring more difficult situations to the branch associates and/or appropriate departments.
Monitor ATM machines to ensure they are working properly, alerting management of operating issues. Assist systems support associates and vendors to resolve any issues pertaining to the physical ATM and associated software, as needed.
Perform end of day balancing of transactions for multiple ATM locations; balancing the teller system against the virtual system; research and resolve any out-of-balance issues.
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.