Summary
Overview
Work History
Education
Skills
Timeline
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Malcolm Moss

Mount Holly,NC

Summary

Seeking a career with a forward thinking company where I can contribute to help drive success while growing my skill set to increase my value to the enterprise.

Overview

9
9
years of professional experience

Work History

Product Specialist

Tindol Subaru
03.2024 - 10.2024
  • Gained comprehensive knowledge of Subaru models swiftly
  • Efficiently grasped CRM tools quickly
  • Certified product specialist
  • Conducted detailed car presentations
  • Negotiated prices of products and services
  • Maintained a high customer satisfaction score

Senior Sleep Expert, Store Manager

Mattress Firm
02.2019 - 03.2024
  • Obtained a comprehensive understanding of mattresses
  • Managed many locations to improve sales and team camaraderie
  • Implemented different sales tactics to drive more business
  • Trained new-hires and veteran employees on the point of sales system, store operations, and executing a clean work environment;
  • Consistently able to keep team morale positive
  • Quickly transitioned to multiple higher managing statuses through healthy sales and store reviews
  • Promoted to the highest budgeted store in the district
  • Cultivating new processes to meet targeted sales quotas

Assistant Director

Healthcare Services Group
Gastonia, NC
10.2015 - 01.2018
  • Managed multiple locations
  • Screened applicants and hired new staff according to facility policies and procedures
  • Implemented multiple projects that would improve the quality of staffing’s day to day operations
  • Assisted other managers in team building projects
  • Improved the quality of cleanliness in the locations managed
  • Provided a consistent line of communication to ensure clients expectations were met

Campaign Manager

Vanguard Events
Raleigh, NC
06.2015 - 10.2015
  • Managed Marketing events for various clients
  • Quickly built expertise in targeted product to devise marketing strategy to drive sales for client;
  • Direct customer interface with commissionable quota responsibilities
  • Progressed to Independent management of events in record time
  • Trained new hires to develop competence with marketing systems and event management

Education

Bachelor of Science - Business Management

Johnson C. Smith University
Charlotte, NC
01.2015

Skills

  • Communications
  • Leadership
  • Teamwork
  • Collaboration
  • Microsoft Suite
  • Product Demonstrations
  • Product positioning
  • Sales Support

Timeline

Product Specialist

Tindol Subaru
03.2024 - 10.2024

Senior Sleep Expert, Store Manager

Mattress Firm
02.2019 - 03.2024

Assistant Director

Healthcare Services Group
10.2015 - 01.2018

Campaign Manager

Vanguard Events
06.2015 - 10.2015

Bachelor of Science - Business Management

Johnson C. Smith University

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Malcolm Moss