Malcolm Nelson
Chicago,IL
Summary
Graduate with a background in network technologies and hands-on experience in direct support and training. Proven ability to enhance workflows and ensure participant safety through effective coordination and understanding.
Overview
12
12
years of professional experience
Work History
DSP/Lead Production Trainer
Little Friends
Warrenville, USA
11.2020 - Current
- Coordinated scheduling and distribution of work for trainers and job sites to optimize workflow.
- Monitored daily production levels to ensure alignment with operational goals.
- Track production levels daily
- Take inventory of in-house products and place orders if needed
- Delivered direct support services to individuals with disabilities.
- Provide care to individuals with intellectual and developmental disabilities
- Behavior tracking and outcome planning for a case load of 13 individuals
- Supported daily needs and coordinated community outings for over 50 individuals daily
- Trained staff using UKERU safety care methods to enhance participant safety.
Cook/Server
Giordano’s Pizzeria
Chicago, USA
02.2014 - 02.2025
- Delivered enjoyable dining experiences in high-volume restaurant
- Trained new staff on pizza making and kitchen safety protocols
- Prepared meals efficiently in a busy kitchen environment
- Trained incoming employees
- Coached incoming employees on operational procedures and customer service
Camp Counselor / Assistant Site Director
Oak Lawn Park District
Oak Lawn, USA
06.2014 - 06.2021
- Scheduled and initiated activities for campers, fostering participation and interaction among all
- Communicated daily roles and weekly schedules to counselors, ensuring clarity and preparedness
- Followed all dietary restrictions and/or allergies campers may have ensuring the safety of all campers
- Troubleshot issues involving parents or campers, resolving concerns to maintain a positive camp environment
Production Associate
Home Chef
Bedford Park, USA
08.2020 - 03.2020
- Packed, labeled, and boxed meals efficiently for shipment
- Portioned meals accurately using appropriate utensils
- Safely inspect food following proper safety guidelines
Education
Bachelor of Science - Networking Technologies, Sociology
Western Illinois University
Macomb, ILSkills
- Windows
- Diagnostic methods
- Equipment Setup
- Training methodologies
- Direct support
- Communication skills
- Issue resolution
- Customer service
Timeline
DSP/Lead Production Trainer
Little Friends
11.2020 - Current
Production Associate
Home Chef
08.2020 - 03.2020
Camp Counselor / Assistant Site Director
Oak Lawn Park District
06.2014 - 06.2021
Cook/Server
Giordano’s Pizzeria
02.2014 - 02.2025
Bachelor of Science - Networking Technologies, Sociology
Western Illinois University