Malcolm Pitt
Homestead,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Merchandiser
Coca Cola Beverages Florida
Miami, FL
05.2022 - 12.2022
- Met customer service expectations through daily communication, problem resolution and appropriate follow up
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Supported appropriate inventory levels, company assets and point of sale, ensuring account meets company merchandising standards
- Applied merchandising standards & efficiencies while rotating products each time in designated accounts
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Networked with potential distributors and customers to reach new markets and expand brand awareness.
- Developed strong working relationships with store managers and other key personnel.
- Conducted regular store visits to evaluate merchandising standards and ensure compliance with corporate guidelines.
Information Systems Technician
O’ Berry Neuro-Medical Treatment Center
Goldsboro, NC
10.2018 - 02.2019
- Resolved escalated customer service issues in a timely manner.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Resolved technical problems related to operating systems, applications, hardware, and networking equipment.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Performed system setups, hardware and software upgrades, network repairs and printer hookups
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Provided technical assistance to customers through phone, email and chat support.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Maintained schedule of class assignments to meet deadlines.
Education
(AS) Computer Technology -
American Military University
02.2021
Skills
- Software design
- Networks
- Applications
- Cloud computing
- Software
- Computer programming
- Operating systems deployment design
- Web development
- Support Analytics
- Java
- C
- Windows Office
- Microsoft Windows Server
- Microsoft PowerPoint
- Excel
- SQL
- Python
- Linux
- Sales Techniques
- Stock Replenishment
- Friendly and Outgoing
- Store Maintenance
- Customer Relationship Management (CRM)
- Floor Set Design
- Vendor Relations
- Pricing and Signage Updates
- Cost Analysis
- Active Listener
- POS Systems Knowledge
- In-Store Support
- Supplier Audits
- Application Installations
- Debugging
- Troubleshooting and Diagnosing
- Hardware Upgrades
- Software Debugging
- Remote Desktop Services and Support
- Issue Research
- Systems Analysis
- Hardware Diagnostics
- Customer Service
- MS Office Proficiency
- Antivirus Software
Certification
- Excel Essential Training
- IT and Cybersecurity Risk Management
- Critical Thinking and Problem Solving
- Python
References
References available upon request.
Timeline
Sales Merchandiser
Coca Cola Beverages Florida
05.2022 - 12.2022
Information Systems Technician
O’ Berry Neuro-Medical Treatment Center
10.2018 - 02.2019
(AS) Computer Technology -
American Military University
Similar Profiles
Joseph ToscanoJoseph Toscano
Driver Merchandiser at Coca Cola Beverages FloridaDriver Merchandiser at Coca Cola Beverages Florida
Theresa WhitneyTheresa Whitney
Director, Corporate HR and Talent Acquisition at Coca-Cola Beverages FloridaDirector, Corporate HR and Talent Acquisition at Coca-Cola Beverages Florida
Brian KeyserBrian Keyser
BUSINESS DEVELOPMENT MANAGER at Coca-Cola Beverages FloridaBUSINESS DEVELOPMENT MANAGER at Coca-Cola Beverages Florida
DONDRE AXSONDONDRE AXSON
Forklift Operator at Coca-Cola Beverages FloridaForklift Operator at Coca-Cola Beverages Florida
Rihanna FanfanRihanna Fanfan
Court Monitor at Sky ZoneCourt Monitor at Sky Zone