Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Malcolm Poindexter

Malcolm Poindexter

IoT
Waynesboro,VA

Summary

Dynamic professional with a proven track record in customer service at Uber Technologies Inc., excelling in schedule management and effective communication. Known for maintaining a clean driving record as a Truck Driver, I combine honesty and punctuality to ensure exceptional service delivery and client satisfaction. Current student enrolled at Blue Ridge Community College for Cybersecurity and seeking a certificate in CompTIA++ along the way.

Overview

22
22
years of professional experience
1
1
Certification

Work History

UBER DRIVER

Uber Technologies Inc.
05.2024 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Showed caring personality and attitude regarding riders with disabilities or pets.
  • Listened to all riders and engaged in meaningful conversations.

Insurance Broker

Self Employed With Many Insurance Providers
04.2023 - 05.2024
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
  • Met with clients in their homes, by phone and through Zoom Meetings.
  • Displayed awareness of personal information because of HIPAA Laws and sensitive information.
  • Maintained records of business in home office.
  • Did follow up visits with clients and kept calendar of events with clients.

Receiver/Unloader Associate

Wal Mart Distribution Center 7045
10.2019 - 04.2023
  • Kept work areas clean, safe, and organized.
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Made sure all safety equipment and spill kits were in correct place and readily available for use.
  • Changed batteries

Machine Operator

Tri-Dim Filter Corporation
07.2011 - 09.2019
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Used knives, tape measures, set machine temperatures, filled glue tanks, kept area neat and clean.

Truck Driver

Duke Oil Company
05.2003 - 05.2011
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Delivered heating fuel to homes and businesses.


Education

Information Systems Technology

Piedmont Community College
Charlottesville

Associate of Applied Science - Cybersecurity

Blue Ridge Community College
Weyers Cave, VA

High School Diploma -

Louisa County High School
Mineral, VA
06-1987

Skills

  • Time Management
  • Proficient Navigation Skills
  • Service-Oriented Approach
  • Consistent On-Time Performance
  • Integrity Assurance
  • Reliable Professional
  • Consistent Availability

Certification

  • Psychology
  • Building A Project
  • Data Management
  • Project Management

Languages

English
Full Professional

Timeline

UBER DRIVER

Uber Technologies Inc.
05.2024 - Current

Insurance Broker

Self Employed With Many Insurance Providers
04.2023 - 05.2024

Receiver/Unloader Associate

Wal Mart Distribution Center 7045
10.2019 - 04.2023

Machine Operator

Tri-Dim Filter Corporation
07.2011 - 09.2019

Truck Driver

Duke Oil Company
05.2003 - 05.2011

Information Systems Technology

Piedmont Community College

Associate of Applied Science - Cybersecurity

Blue Ridge Community College

High School Diploma -

Louisa County High School

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