Malcolm Richards
Brooklyn
Summary
Dynamic retail professional with a good recognition at Hilltop Bicycles Williamsburg inventory management and customer relations. Skilled in Lightspeed POS and Microsoft Excel, I strive to drive sales growth through strategic analysis and foster team collaboration. Continue to build and maintain relationships within the cycling community. Recognized for enhancing operational efficiency and delivering exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Retail Sales Supervisor
Hilltop Bicycles Williamsburg (Specialized)
05.2022 - Current
- Supervised daily operations, ensuring high standards of customer service and satisfaction.
- Implemented inventory management practices, reducing stock discrepancies and improving order accuracy.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Retail Support Specialist
Hilltop Bicycles Williamsburg (Specialized)
05.2022 - Current
- Manage all shop inventory, including tracking and receiving of POs, store transfers , back and front of house organization, leading cycle counts and building processes to improve inventory compliance.
- Provide technical assistance to NYC-area shops on inventory compliance and lead cycle counts
- Led the Hilltop Williamsburg team through the 2022 and 2023 year-end counts, delegated roles to and supported team members in completing assigned counts.
- Maintain a strong relationship with Specialized leadership, local store managers, retail buyers, to maintain a pulse on inventory-related based issues and share knowledge.
Assistant Manager
Strictly Cycling Collective
03.2020 - 05.2022
- Founding team member of strictly cycling collective, a Specialized and Pinarello affiliate shop in NYC.
- Completed $600,000 plus in sales during the first year of shop opening. Provided a personalized shopping experience, advising customers with a range of backgrounds on bike fit/sizing discipline, selecting customized components, outfitting and routes around NYC.
- Liaise with Specialized Bicycles and Pinarello representatives to ensure weekly and monthly goals were met.
- Maintain daily shop operations, assisted shop manager with oversight on daily tasks given to the team, manage progress of 40+ incoming work orders per week, following up with customers and conducting basic maintenance on incoming bikes.
Education
High School Diploma -
Paul Robeson High School
Brooklyn, NY06-2007
Skills
- Lightspeed POS efficient
- Basic mechanic tune-ups flat fixes
- Microsoft excel, outlook, jira
- Goals and performance
Timeline
Retail Sales Supervisor
Hilltop Bicycles Williamsburg (Specialized)
05.2022 - Current
Retail Support Specialist
Hilltop Bicycles Williamsburg (Specialized)
05.2022 - Current
Assistant Manager
Strictly Cycling Collective
03.2020 - 05.2022
High School Diploma -
Paul Robeson High School