Malcolm Robinson
Las Vegas,NV
Summary
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem-solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
19
19
years of professional experience
Work History
Accounts Receivable Specialist
Brady Industries
Las Vegas, USA
06.2022 - Current
- Manage a $12.5M portfolio of 1,200+ customer accounts, ensuring timely collections and consistent cash flow
- Maintain Days Sales Outstanding (DSO) below 45 days through effective collection strategies
- Partnered with customers to resolve delinquencies and negotiated payment solutions, fostering stronger client relationships
- Investigated and resolved complex billing discrepancies and escalated account issues, enhancing customer satisfaction
- Identified and corrected invoicing errors, increasing billing accuracy and reducing payment delays
- Ensure adherence to company credit policies and contribute to periodic policy reviews
Cash Applications Supervisor
Sun West Mortgage Company, Inc.
Cerritos, USA
01.2018 - 05.2022
- Oversaw accurate daily posting of payments, including electronic, lock-box, and manual checks, ensuring compliance with financial standards.
- Supervised, trained, and evaluated cash application staff to achieve daily performance goals.
- Led process improvement initiatives, streamlining workflows and enhancing team productivity.
Loss Mitigation Specialist
Sun West Mortgage Company, Inc.
Cerritos, USA
12.2016 - 01.2018
- Evaluated borrower financials to determine eligibility for loan modifications and repayment plans, facilitating tailored solutions for financial recovery
- Managed portfolio of 100–150 delinquent loans (90+ days past due), ensuring timely intervention and support for borrowers
- Coordinated with underwriting to submit complete and accurate loan modification packages, enhancing processing efficiency and compliance
- Ensured compliance with federal/state regulations and investor guidelines
- Maintained detailed account documentation and met strict timelines
Collections Specialist
Sun West Mortgage Company, Inc.
Cerritos, USA
08.2016 - 12.2016
- Contacted borrowers to resolve delinquent mortgage accounts, negotiating payment plans to enhance recovery rates
- Performed skip tracing and updated customer records, facilitating more effective collection efforts
- Maintained compliance with federal and state collection laws and internal policies
- Delivered high-quality customer service while meeting performance and recovery targets
Student Life Specialist
Reynolds Community College
Richmond, USA
04.2015 - 07.2016
- Coordinated campus events and programs to enhance student engagement and community participation
- Managed logistics for events, ensuring seamless operations with vendors, facilities, and staffing
- Provided administrative support to facilitate student involvement initiatives across campus
College Admissions Specialist
Reynolds Community College
Richmond, USA
11.2006 - 04.2015
- Assisted 120+ students daily with admissions and financial aid inquiries through inbound calls
- Conducted training sessions for staff on customer service best practices to enhance student interactions
- Maintained compliance with FERPA and institutional policies
- Coordinated event calendars and supported outreach efforts to promote enrollment opportunities
Education
Bachelor of Arts - Business Management
Western Governors University
Salt Lake City, UT12-2026
High School Diploma -
JR Tucker High School
Richmond, VA06-2005
Skills
- Accounts Receivable & Collections
- Account Reconciliation
- Process Improvement
- Financial Reporting
- Compliance & Regulatory Knowledge
- Process Improvement
- Excel & Office
- Customer Relationship Management
- Cross-Functional Collaboration
- Customer service
- Cross-Functional Collaboration
Timeline
Accounts Receivable Specialist
Brady Industries
06.2022 - Current
Cash Applications Supervisor
Sun West Mortgage Company, Inc.
01.2018 - 05.2022
Loss Mitigation Specialist
Sun West Mortgage Company, Inc.
12.2016 - 01.2018
Collections Specialist
Sun West Mortgage Company, Inc.
08.2016 - 12.2016
Student Life Specialist
Reynolds Community College
04.2015 - 07.2016
College Admissions Specialist
Reynolds Community College
11.2006 - 04.2015
Bachelor of Arts - Business Management
Western Governors University
High School Diploma -
JR Tucker High School