Malcolm Ross III
Oakland,CA
Summary
Proven track record of enhancing customer satisfaction and streamlining workflow through exceptional multitasking and active listening. Demonstrated dependability and problem-solving abilities, significantly contributing to team efficiency and project completion. Skilled in money handling and maintaining high safety standards, ensuring operational excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
6
6
years of professional experience
Work History
Chase Stadium / Oakland Arena
Bon Appetite, Compass Group
04.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Mail Room Clerk (Temp)
Bay Area Rapid Transit
08.2019 - 02.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Laborer Apprentice
Gabriel Construction
04.2022 - 02.2023
- Understood and followed verbal and written instructions to complete work correctly.
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained organized and clean work areas at all times on job sites.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Construction Laborer
Mitchell Construction Company Inc.
02.2023 - 03.2024
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Observed safety regulations on job sites to minimize accidents.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Cleaned and maintained tools, equipment and worksites.
Education
High School Diploma -
Ygnacio Valley High School
Concord, CA06.2018
Skills
- Quick Decision Making
- Dependability
- Patience and Persistence
- Physical Fitness
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
Timeline
Construction Laborer
Mitchell Construction Company Inc.
02.2023 - 03.2024
Laborer Apprentice
Gabriel Construction
04.2022 - 02.2023
Mail Room Clerk (Temp)
Bay Area Rapid Transit
08.2019 - 02.2020
Chase Stadium / Oakland Arena
Bon Appetite, Compass Group
04.2018 - Current
High School Diploma -
Ygnacio Valley High School
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