Malcolm Samuels
DoorDash Services
Baltimore,MD
1
Certification
2027
years of professional experience
Customer focused, result-oriented professional with a can-do attitude and a track record of meeting and exceeding expectations. Polished and professional Front Desk person boosted by more than 5 years of clerical experience in different settings. Seeking a position as a Concierge or Front Desk Agent where prompt and courteous service, and attention to detail can contribute to achieve the organization’s goals of revenue maximization, customer satisfaction, promoting repeat guests, and maintaining a stellar reputation in the industry.
Work History
Retail Sales Associate
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and improve service.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Implemented merchandising strategies to optimize product visibility and appeal.
Food Delivery Courier
12 Years 6 Months- Transport food items from production areas to customers.
- Ensure food safety standards are upheld during transport of food from restaurant to customer’s location.
- Provide quality customer service through positive and professional interaction with customers.
Courier
5 Years 2 Months- Picked-up documents and packages from customer’s offices or houses and then deliver them to final destinations.
- Planned and followed the most efficient routes for delivering items.
- Distributed packages and documents for institutions, businesses, government agencies, and individuals.
- Obtained required signatures from customers.
- Recorded information, such as items received and delivered and recipients' responses to messages.
- Performed general office or clerical work such as filing materials, operating duplicating machines, or running errands.
Courier
4 Years 9 Months- Collected, sealed, and stamped outgoing mail, using postage meters and envelope sealers.
- Delivered packages to specified destinations within a certain time frame, ensuring packaged arrived undamaged and in the condition they were loaded in.
- Helped customers resolve any problem with packages or the delivery process in a professional and prompt manner.
Assistant Event Coordinator
4 Years 11 Months- Supported event planner with pre-event operational planning, client management, and clerical support.
- Assisted Event Coordinator with planning and organizing events such as launch parties, movie shoots, weddings and receptions, etc.
- Coordinated day of event logistics including signage, greeting the client, staff duties and transportation.
- Coordinated pre-event details including payments, insurance, and ticket distribution.
- Helped with set up and clean-up of events.
Valet Parker
3 Years 1 Month- Parked and retrieved cars at customers’ requests.
- Greeted customers promptly and courteously to avoid delays in service.
- Collected fees and issued receipts.
- Managed the valet podium to ensure consistent presence.
- Organized vehicles following parking system.
- Managed parking area including barricades, directing traffic, etc.
- Protected cars by adhering to all safety and operational policies.
Front Desk Associate
2 Years 8 Months- Greeted and directed members, guests and staff as they entered the gym.
- Handled multi-line phone to promptly and professionally answer incoming calls.
- Provided assistance to members to help access services and utilize equipment; answered inquiries about gym operations and policies.
- Provided friendly and courteous service to all existing clientele as well as prospective customers.
- Performed various administrative duties.
- Escorted new members through the facility.
Education
High School Diploma
40+ College Credits
Skills
Eager to try new things and a quick learner
Work well within groups and independently
Provide customers with prompt service
Consistently complete projects on time or ahead of schedule
Effectively and efficiently plan and arrange meetings and social functions
Successfully plan activities and put them into action
Communicate well with people of all ages
Adapt well to changing requirements and information
Certification
CPR/ AED Certificate Expires 12/2020
Timeline
Food Delivery Courier
DoorDash Services
02.2014 - CurrentRead More
Courier
Washington Express
03.2010 - 05.2015Read More
Courier
U.S. Express
06.2005 - 03.2010Read More
Assistant Event Coordinator
Event Magic
06.2000 - 05.2005Read More
Valet Parker
Celebrity Valet
05.1997 - 06.2000Read More
Front Desk Associate
Gold’s Gym
08.1994 - 04.1997Read More
Montgomery College & University of Maryland
40+ College Credits
Read More
Montgomery Blair High School
High School Diploma
Read More
Retail Sales Associate
Wonolo
2023 - CurrentRead More