Malcolm Selby
Toms River,NJ
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
Top Line Appliance Center
06.2021 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Representative
Top Line Appliance Center
01.2020 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Warehouse Worker
Top Line Appliance Center
06.2019 - 12.2019
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Coordinated with other departments such as purchasing or logistics teams to enhance overall supply chain operations.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Education
High School Diploma -
Freehold Borough High School
Freehold, NJ06.2012
Skills
- Client Service
- Proposal Development, Business Development & Sales Development
- Product and Service Knowledge
- Negotiation Tactics & Sales Closing
- Account Management
- Network Development
- Records Management
- Lead Prospecting
- Competitor Research
- Customer Service
- Interpersonal Communication Skills
- Customer Relations
Languages
Spanish
Limited Working
Timeline
Sales Representative
Top Line Appliance Center
06.2021 - Current
Customer Service Representative
Top Line Appliance Center
01.2020 - 12.2021
Warehouse Worker
Top Line Appliance Center
06.2019 - 12.2019
High School Diploma -
Freehold Borough High School
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