Malcolm Sheppard
Los Angeles,CA
Summary
Person-centered certified professional who proactively empowers and supports developmentally-disabled population to be successful in mainstream society. Very well-versed and detail-oriented with various technology and databases to support compassionate compliance no matter how stringent state and or federal criteria. Highly-skilled at developing cross-agency collaboration and cross-agency relationships to cultivate most efficient and effective partnerships to ensure target population and staff success. Strong, creative advocate for those in need and committed to providing best possible supports.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Services Unit Assistant
Westside Regional Center
Culver City, CA
08.2023 - Current
- Perform analytical and administrative tasks to support compliance with federal program requirements
- Provide technical assistance to unit members to ensure timeliness of document submission per deadlines
- Follow-up and tracking of special incident reports
- Track monthly MedWaiver/recertifications to ensure compliance, state/federal billing requirements, and reimbursement patterns
- Develop, organize, and maintain managerial client data for tracking purposes
- Support unit manager with composing unit trainings and with presentation of DDS-directives to staff
- Ensure all trainings required by HR (conflict of interest, sexual harassment, safety in the workplace, etc.) are being adhered to and completed timely
- Complete purchase of service orders and track related data to support service equity related to disparity
- Assemble referral packets and prepare inter-Regional Center transfers
- Provide support with completion of IPP-addendums
- Assist with recording residential assessments (PASSARS) and supportive documentation
- Assist with electronic submission of conservatorship and court reports upon completion
- Assist and support tracking of ADP-timesheets
SUPERVISOR
Allied Universal Security Services
Los Angeles, CA
02.2019 - 08.2023
- Take charge, lead, and manage talent acquisition trainings to support HR
- Monitored workflow to improve employee time management and increase compliance productivity
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
IT SUPPORT
Veg Pots Eats LLC
Gardena, CA
03.2020 - 02.2022
- Maintain computer networks, providing technical support and ensuring company runs smoothly, install and configure hardware, software, systems, networks, printers and scanners
- Plan and execute maintenance upgrades
- Set up accounts for staff and also respond to breakdowns and other technology issues.
- Partnered with IT support to troubleshoot and address platform issues.
- Provided first- and second-line IT support for internal colleagues.
- Liaised between data management and IT support personnel to communicate ongoing system maintenance and new software development.
Driver
Global Paratransit Inc
04.2015 - 09.2017
- Transporting individuals to and from medical appointments, grocery stores according to person-centered principles
- Managing vehicle pre-trip inspections to ensure individuals' safety
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Answered, scheduled, and responded to reservation calls at specific times and locations to meet individuals' needs per individual assessment
- Assisted with fine-tuning client-oriented needs trainings
Education
Associates Degree - Business Administration
Santa Monica College
Santa Monica, CA12.2025
High School Diploma -
UEI College - Gardena
Gardena, CA10.2021
Skills
- Microsoft Outlook/PowerPoint/Excel/Word
- IT Support
- Dependability
- Active Listening
- Problem-Solving
- Clerical Support
- Critical Thinking
- Recordkeeping
- Relationship Building
- Organization and Time Management
- Microsoft Office expertise
- Expense Tracking
- Data Confidentiality
- Calendar Management
- Report Preparation
- Document Management
- Information Protection
- Meeting Scheduling
- Safety enforcement
- Workforce Planning
- Expense Management
- Staff Scheduling
- Policy Enforcement
- Policy Implementation
- Medical Records Management
- Staff Development
- Records Management
- Quality Control
- Records Maintenance
- Regulatory Compliance
Accomplishments
- Santa Monica College Dean's List Spring/Summer/Fall 2024 cumulative 4.0 GPA
Certification
- Person Centered Certification October 2023
Affiliations
- Santa Monica Black Collegians Honor Society
Timeline
Client Services Unit Assistant
Westside Regional Center
08.2023 - Current
IT SUPPORT
Veg Pots Eats LLC
03.2020 - 02.2022
SUPERVISOR
Allied Universal Security Services
02.2019 - 08.2023
Driver
Global Paratransit Inc
04.2015 - 09.2017
Associates Degree - Business Administration
Santa Monica College
High School Diploma -
UEI College - Gardena
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