Malcolm Stennis

The NASC Learning Area Manager is an active member of the Sort Center’s Leadership Team, driving and supporting site performance and network initiatives. Successful candidates will have a proven operational execution track record, creative, true hands-on approach, as well as strong knowledge of warehousing/manufacturing, Learning Management Systems and data-driven, analytical thinking skills. In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority. L5 LAMs have expanded scope and responsibilities over a L4 LAM; must have proven track record of strategically supporting operations in their building and learning initiatives in the network.

The Sort Center Learning Trainer works with Operations Managers, Area Managers, Process Assistants and Associates. They constantly improve the long-term capabilities of the area to which they are assigned. The ideal candidate will measure production quality and quantity and applies learning tools to improve both. Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the Sort Center; assists in measuring the effectiveness of learning; measures impact of their development efforts; improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the training to support the objective; supports the updating of SOPs and SOP certification of associates and managers; assists in driving success of peak and non-peak training plans.

· Provides customers with courteous, friendly, fast, and efficient photo service and information.

· Models and delivers a distinctive and delightful customer experience.

· Assists in other store functions, as requested (e.g. assisting customers at register, maintaining other departments