Malcolm-Thomas Wimbley
Houston ,TX
Summary
Knowledgeable Application Developer with solid foundation in web development and keen eye for detail in crafting user-friendly websites. Successfully developed and maintained numerous web applications, enhancing user engagement and operational efficiency. Demonstrated proficiency in coding languages and frameworks, alongside collaboration with cross-functional teams to achieve project goals.
Overview
7
7
years of professional experience
Work History
Web Developer
Freelance
01.2020 - Current
- Redesigning websites to create a more visually appealing, user-friendly experience using UX/UI software such as Figma
- Building Components and Applications using HTML, CSS, React.JS, NERM
- Developed backend using PHP, SQL
- Integrated third-party REST APIs to extend application functionalities,
- Deploy and maintain MongoDB, MySQL, SQL Server database
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
Technical Support
IBEX Global
01.2019 - 04.2021
- Company Overview: Frontier
- Supported the technical needs of various clients
- Delivered comprehensive technical support, and troubleshoot computer, router, and modem malfunctions, minimizing downtime and lost production hours.
- Provided customer support for clients with issues with payment, email, and login issues
- Fully remote, inbound/outbound calls range from between 50-70 times a day.
- Being consistent with meeting IBEX metrics, such as duration of call, and successfully completing problems for the customers
- Boosted team efficiency by providing expert technical support to colleagues and clients.
- Enhanced team productivity by providing technical support and training on AutoCAD software usage.
- Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
Campus Support Intern
San Jacinto College
06.2017 - 09.2017
- Work as a team with Helpdesk, Operations and Network Administrators
- Shadowing experienced IT Support specialists working with computers and servers around the campus
- Set up hardware and software in optimal configuration to meet network performance requirements
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Created support service tickets using a web-based ticketing system to track and deliver services
- Repaired and replaced over 50+ computers around the campus
- Software troubleshooting and configurations
- Network printer installations
- Trained for 15 hours of training per week on subjects such as troubleshooting, documentation, and product maintenance
- Forty percent of projects completed were fixing bugs from existing websites and implementing enhancements for performance and speed
Education
Bachelor of Science - Information Technology
Unversity of San Antonio
San Antonio, TX | Current StudentAssociate of Applied Science - Computer Programming
San Antonio College
San Antonio, TX05-2023
Skills
- Software troubleshooting
- Customer service
- Microsoft office
- Web Development
- PowerShell
- VMware
- JavaScript Development
- REST API (XML, JSON)
- GIT / GITHUB
- Linux
- SQL
- Fast Learner
- Teamwork and Collaboration
- Problem-Solving
- Quick Learner
Timeline
Web Developer
Freelance
01.2020 - Current
Technical Support
IBEX Global
01.2019 - 04.2021
Campus Support Intern
San Jacinto College
06.2017 - 09.2017
Bachelor of Science - Information Technology
Unversity of San Antonio
Associate of Applied Science - Computer Programming
San Antonio College
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